Venmo is a mobile payment app that PayPal oversees and operates. Its account holders can transfer funds to other users via the app, and both the receiver and sender have to reside in the United States. The company was launched in 2009 to target friends splitting bills, for example, for dinner, movies, rent, or tickets.
Although convenient in terms of bill management, Venmo has its shortcomings. It's prone to cyber attacks from fraudsters who hope to steal your money or get your financial and personal information such as social security numbers and bank account information. The scammers can also make unauthorized purchases leaving sellers without goods or money.
There are multiple scams that hackers use, including phishing attacks via email messages, smishing scams via text messaging, or fake websites. To protect yourself from scams, you shouldn't click any links that you suspect are from a fake account since your information may end up in the dark web.
If you ever fall victim to a Venmo scam, you can protect yourself and report the incident. Read on to find out more.
Venmo scam victim? Here's what to do
If someone steals your personal or financial information, there are some steps to take:
Other than taking the steps above to protect yourself, you can report any Venmo scam by directly contacting the customer service department. This is a step in the right direction towards averting future scams. Below are some methods you can use to get hold of Venmo representatives.
The first way of reaching out to the customer service department is via phone number. With the toll-free line, you can easily communicate with the agents and report the fake email or website issue. Be sure to have your account details handy before the call to enable the staff to quickly locate your account, verify your identity, and help with the scam issue.
Contacting customer care via email is another ideal way of seeking assistance from service agents. The support team handling the emails usually responds to messages in the order they arrived, so you may have to wait a while if you sent yours after many consumers. However, you'll surely get the help you need. It's essential to give all the information necessary for the fraud issue in the email since this is written communication, so going back and forth can be quite tiring.
Online help page
The online help desk is another platform that consumers can turn to when seeking client service assistance. You can choose a help topic from the multiple options available, and an agent will get back to you. Afterward, address your scam issue, and the staff will take the steps necessary to deal with the fraudsters.
After thousands of Venmo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Fake Venmo Email or Website? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Venmo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Venmo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Fake Venmo Email or Website? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.