How Do I Restore My Venmo Account?

Learn all the ways you can restore access to your Venmo account.

Venmo is a mobile service provider owned by Paypal. It allows users to send and receive funds via the mobile app. Venmo was originally founded in 2009. While the company has grown significantly and handled $12 billion in transactions in the first quarter of 2018. Currently, Venmo is limited to users living in the United States.

If you have a Venmo account and need to restore it, follow these steps. You may not be able to login to your Venmo account for a variety of different reasons. Do not create a new Venmo account and profile to get around this issue. It can cause serious problems with both accounts and is against Venmo's user policy agreement. Instead, find your problem and solution below:


Forgot My Venmo Password

  1. Go to https://venmo.com/
  2. In the top right corner, select ‘Sign In.'
  3. Select ‘Forgot Password.'
  4. Enter your email address or phone number.
  5. You will receive a reset password link. Click on the link and follow the instructions to create a new password and gain access to your account.


Forgot My Venmo Username

A username is encouraged on Venmo so friends and recipients recognize you. You can always view your username under the ‘Settings' in the app. If you forgot your username, don't worry, you can still log in. You sign in to your Venmo account with your email address or phone number.


Venmo Sending Code to Old Phone Number

You can update your phone number under your account settings. We recommend signing into your Venmo account under a device that already has your login details remembered, so the security code is skipped.


If you don't have access to a device that is signed in, follow these steps:

  1. Go to https://venmo.com/
  2. In the top right corner, select ‘Sign In.'
  3. Enter your old phone number.
  4. Your old phone will receive a security code text.
  5. If you're on this screen and see a link that says ‘Other options to confirm your identity…' or a link that says, ‘I don't have access to this phone,' click on either of these links. These options will direct you to other ways to confirm your identity.
  6. If you don't see these links pop up, you will need to contact Venmo's support team. The most effective solution is to send an email to Venmo's customer support team. Make sure in this email to include the following information:
  • Your first and last name
  • Email address and old phone number
  • Bank information (full routing number and last four digits of your bank account number) or card information (the first six digits and last four digits of the card). Never email the full card or bank account numbers as that is unsafe.

Venmo may take a couple of business days to respond to your request.


Didn't Recieve the Security Code Text

Depending on your carrier, the security code can take several minutes. If ten minutes have gone by and you still don't have the code, select ‘Send code again.'


My Code Doesn't Work

All security codes are only valid for a short amount of time before expiring. Get a new code if your code has expired.



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Why Did GetHuman Write "How Do I Restore My Venmo Account?"?

After thousands of Venmo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Restore My Venmo Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Venmo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Venmo Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Venmo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Restore My Venmo Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Updated 2 years ago
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