If you've ever used Venmo, you know that the app is a great way to quickly and easily send money to friends. But what do you do if you receive too much or too little cash through Venmo? Here are the steps to take if you encounter this issue.
If you accidentally send too much money through Venmo, that is usually an easy situation to resolve. First, you can check your bank account to see if the money has already been deducted from your balance.
Once you've confirmed whether the payment has cleared, let your friend know that they need to repay you the difference via a separate Venmo payment. They will have a few days to do so. If they have not repaid you within three business days, then you can contact the support team at Venmo and request a refund for the difference.
As long as your friend's account is in good standing, then they are required by Venmo to repay you the difference. They will have three business days to do so, and if they do not fully reimburse you within that time frame, you can contact the support team at Venmo and request a refund for the difference.
Note that if your friend's account is not in good standing (meaning, they have a negative balance), the support team at Venmo can only take action if you attach a screenshot of your conversation with your friend to the request.
If you reached out to your friend, and they are not responding or refusing to pay back the difference between what was sent to them and the correct amount, you can contact Venmo support at their website here. You will need to fill out some personal information about yourself and summarize your issue before being transferred to a live customer service agent.
The best way to contact Venmo support is via their website. You can visit their support portal directly here, or you can click on the red button at the top of this page. Either way, be sure to set aside some time before reaching out to them since it may take a few minutes for an agent to become available.
If you request a refund for incorrect Venmo payments, you do not need to have any additional documents besides the screenshots of your conversation with your friend to get in touch with an agent.
If your friend's account is in good standing, but they still refuse to pay back the difference, then you can contact Venmo support for assistance. You will need to attach a screenshot of your conversation with your friend to the request in this situation.
There is no way for anyone other than the person who initiated the payment to reverse it in most cases. There are some exceptions: if someone is trying to scam you or the cost was initiated in error.
Note that your friends are NOT allowed to ask for a refund on their own -- only Venmo can issue refunds. This is stated in Venmo's Terms of Service and their Refund Policy.
No. Only the original sender can initiate a refund request. If your friend sent you money through Venmo but then decided they wanted to cancel or reverse the payment, they must contact Venmo support directly at their website.
After thousands of Venmo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Received the Wrong Amount of Money from Venmo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Venmo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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