If you receive an error message on Venmo, it means that your payment is declined. There are plenty of reasons why your payment may be declined. If you contact your card company, they may help you. You will find a number to contact them at the back of your card.
If you contact Venmo, it may be impossible for them to explain why your payment was declined.
Sending and Requesting Payments on Venmo
On the Venmo app, you will find an icon with a square and a pencil at the top right of the screen. The image allows you to add friends that you want to pay or request payment from. Click on the options 'Pay' or 'request' to send or receive your payment.
You don't need to add money to your Venmo before paying a friend. You can use your Venmo balance. When friends send money to you, it is added to your Venmo balance. You can access the balance when you need to make payments. If your Venmo balance is less than the amount you want to transfer, you need to use an alternative method of payment. It is not possible to cover a transaction with more than one source.
When making payments on Venmo, check the bottom of your screen to see which method will be used. If there is a problem with your account, your payments may be delayed. The recipient may not receive the payment on time, causing funds to be frozen from your account. You may need to find an alternative mode of payment.
If Your Account is Temporarily Frozen
It is impossible to complete payments if your account is temporarily frozen. You will receive an email notification to let you know that your transaction failed. Log in to the Venmo recover website on your computer. Your account will stay frozen until the funds are paid.
Your bank payments may be frozen for various reasons. Even though Venmo may be unable to give you specifics, your bank should be able to provide you with the details. The most common reasons for failure include; having insufficient funds when making the transaction and going beyond the number of ACH transfers allowed for your account. Your account will be reinstated as soon as Venmo receives the funds.
Note that there are limits to the payments you make on Venmo. When you first open your Venmo account, you may need to wait some time for your identity to be verified. A weekly limit will be applied to all your transactions. After your identity has been verified, the following limits apply;
1. A weekly rolling limit of $4,999.99 for all transactions combined. This includes; purchases on Venmo Mastercard, sending funds, and Authorized Merchant Payments
2. For Authorized Merchant Payments, the limit is $2,000 per purchase and 30 transactions every day
3. The weekly rolling limit for sending funds is $2,999.99
4. For Venmo Mastercard, your reload limit may be adjusted. You can view your personal reload limit on the app's settings. The limit for every purchase is $3,000, and the weekly rolling limit for reloads is $100.
Your payments may fail if they exceed the limit.
If you need support with your payments on Venmo, you should contact their customer support team. The best way to contact Venmo is on the phone. You will be connected with an agent who will listen to your concerns and provide you with the most appropriate solution.
Other great ways to seek support include the help desk and email. They are good alternatives if you don't necessarily wish to speak with an agent.
After thousands of Venmo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Payment Was Declined on Venmo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Venmo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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