Verizon's Fios internet is a relatively recent addition to the internet service provider field, and it's mostly available along the East Coast. However, it's expanding further west, and offers services in cities across the nation. If you're considering getting Verizon for your internet services, you're probably wondering how satisfied Verizon customers have been with the company. Read on to learn how the company has rated in customer satisfaction studies.
Verizon internet has received a 70 out of 100 rating from the American Consumer Satisfaction Index. That's the highest rating that the ACSI has given to any internet service provider in the nation, and indicates very few customer complaints of any sort.
The J.D. Power annual customer satisfaction study awarded Verizon's internet service 769 out of 1,000 points. This is the highest out of all internet service providers in the region the company serves.
Verizon Fios' customer satisfaction score on HighSpeedInternet.com is 3.96 out of 5. This is one of the top ISP customer satisfaction ratings on the site.
The Better Business Bureau doesn't keep track of Verizon Fios separately from Verizon Communications, which is the parent company. However, the BBB gives Verizon Communications an A+ rating, which means relatively few customer complaints about a company of its size.
Verizon Fios consistently scores very high customer satisfaction scores. In some cases, its scores are the highest out of all of its competitors and potential competitors. If it does not have the best customer satisfaction rate in the nation, it clearly has a rate that is close to the best.
If you have specific questions else you need to have answered about the company's internet services, contact one of its customer support representatives. You can do so by phone or on a help forum.
After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Verizon Fios Have the Best Customer Satisfaction for Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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