Verizon is one of the largest networks in the United States. Whenever Verizon has a power outage even in a small area, it affects a lot of people.
You will know if there is a Verizon FiOS outage if calls, texts and internet are not functioning as usual. It is prudent to sign up for outage alerts from Verizon FiOS so that you know exactly what is going on.
If your service is not functioning you should try the following:
Turn off Your Device and Then Turn It Back on
You should always power down your device whenever you are not receiving Verizon FiOS service. Turn it on again and if the problem persists, do the same with other devices to ensure that it is indeed a problem with the service and not the device.
Try Wi-Fi Calling
Not all Verizon FiOS services may be down. Using W-Fi calling may help you isolate the problem with the network. It can also help you keep connected if the service is down.
Wi-Fi calling may require you to connect to a different network to ensure that the problem is with Verizon's network. If it is, you should find out if your area is affected by a Verizon FiOS outage.
Review Your Account for Issues That May Be Cause the Service Outage
If you have not completely settled your bill or if you have violated any of Verizon FiOS' terms and conditions, then they may lock you out of their network. You would be wise to check your account for any discrepancies that may adversely affect your service reception.
Check Verizon's Service Outage Map
Once you have confirmed that Verizon FiOS is not functioning on all the devices you have, you should their service outage map. The map is always updated by Verizon but you will need to use a different internet connection to ascertain this.
If the map shows there is no outage in your area then it is proof that it is a problem with your individual connection. You may need to call an in-home technician in order to remedy the situation.
Check Outage Websites
There are several quality websites that you can visit to check if there is a Verizon outage in your area. A site such as Outage.Report is very helpful as it has outage reports for the entire country.
Downdetector.com is another great website you can use to this end. Outage websites will let you know if there has been a reported Verizon FiOS service outage in your area or you are still experiencing the aftermath of an earlier outage.
Contact Verizon FiOS
If the service outage maps and troubleshooting solutions yield no results, you should contact Verizon FiOS as soon as you can. In fact, you may be the one to report a service outage in your area which would help many people as Verizon FiOS would immediately look into the matter.
You can reach Verizon FIOS through the following ways:
Verizon FiOS' customer support phone number is the best option to contact them. It assures you of speed and accuracy as you will indeed be communicating with a live customer service agent.
Verizon FiOS customer service are helpful and knowledgeable. You should also be respectful and concise when speaking to them as much as the outage inconveniences you.
You can find Verizon FiOS customer service phone number on GetHuman.
Verizon FiOS also have an online help desk through which you can request information about a service outage. However, this avenue may take a long time and you should not use it if you urgently need the information.
The help desk's address can be obtained from GetHuman.
After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check If There's a Verizon Fios Internet or Cell Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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