Online streaming video services are a great way to expand the range of TV and movie options at your disposal. Sometimes, though, the price for all of this variety is the repeated interruption of your viewing by the spinning circle that shows up whenever your video needs to pause for additional buffering. If you want to fix buffering problems with your Verizon FiOS service then read on to learn how.
Close Down Other Tasks
The first thing to try is the easiest: shut down everything else your device is doing. Close all other tabs, programs, and apps. Wait for any downloads to finish before trying to start viewing again. All of these tasks are using some of your device's bandwidth, leaving less for the streaming site you are trying to watch.
Restart Your Router
Your router has a memory of tasks it's supposed to do. Sometimes this memory can get cluttered up with a backlog of tasks the device is trying to complete, even after the need for them has passed, because routers aren't very sophisticated devices. Turning off your router, waiting sixty seconds, and starting it again will clear the task cache, and this could fix your buffering problem.
Switch to a Direct Connection
Wi-Fi might be useful, but the connection strength can be rather unreliable. Your buffering problem might actually be a Wi-Fi problem. Try switching to a direct connection with an Ethernet cable. A hardwired connection is much reliable, and typically has a stronger connection and faster download times.
Look for Updates
Check your viewing device for uninstalled updates. If you find them, install them. One of them could solve the problem.
Test Your Internet Speed
If you've tried everything else and still can't fix the problem, it's time to make sure you're getting the Internet speed that you're paying for. Check your bill to see what speed you should be able to expect. If you're not getting the speed you should, this could be the cause of your problem. Just go to Verizon's online speed test tool and follow the instructions. If you find you are getting significantly less speed than you should, contact Verizon for help resolving the problem.
Upgrade Your Internet Service
Verizon's 5G Internet service is not available everywhere yet, but if you live in one of the cities where it is available, you could solve your buffering problem with the incredibly fast speed of a 5G network.
If you have tried everything you can and still can't get rid of that buffering problem, call Verizon's customer support. Support options include phone, email, help desk, and multiple live chats.
After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Fix Buffering Problems with Verizon Fios? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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