How Do I Report a Problem with My Verizon Fios Internet Service?

Many things could be causing your FiOS internet service problems, including a wifi outage or issues with your internet connection. You can try clearing the cache and cookies history on your device to see if that improves the service. If you cannot connect to the internet, have a slow connection, or keep receiving error messages, contact Verizon either instore, via live chat, or by phone.

How do I report a problem with my Verizon FiOS Internet service?

There are many reasons that your Verizon FiOS internet may not be working. Common problems include no service at all, internet that's slow to load, or is loading but showing no images or will only open certain pages. You may be regularly seeing error messages.

If you're not happy with your Verizon FiOS Internet service, contact the company, and a customer service representative will check your coverage. The coverage can be check by providing your zip code. If you live in an area with adequate coverage but have FiOS internet problems, Verizon will help you troubleshoot and sort out the issue. An engineer may be sent to your home to diagnose and fix the problem.

Tips to help you connect to the internet

You may also like to try the following to see if you can improve your FiOS internet service before contacting Verizon.

  • Try clearing the cache and cookies on your mobile device.
  • If your internet isn't working, it could be due to a wifi outage. Try connecting another device to your wifi to determine whether the problem is due to your phone/ device or the wifi connection.

  • Try restoring your phone to its factory settings.
  • If you've recently downloaded a new app, this may have affected your phone. Try uninstalling it to see if that has any effect on your phone's operation.
  • Ask Verizon to check the coverage in your area by providing your zip code.

Contact Verizon Customer service

If you've tried to fix the problem with your Verizon FiOS internet and have been unsuccessful or are looking for advice, contact Verizon's customer service team.

Calls are answered from 7 am to 11 pm Monday to Friday, and 8 am to 9 pm on Saturday and Sunday. You can also report a problem online at Verizon's website by emailing the company or using live chat. If you live near a Verizon store, you may like to drop by and ask for help and advice.

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Why Did GetHuman Write "How Do I Report a Problem with My Verizon Fios Internet Service?"?

After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Verizon Fios Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon FiOS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Verizon Fios Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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