How do I report a problem with my Verizon FiOS Internet service?
There are many reasons that your Verizon FiOS internet may not be working. Common problems include no service at all, internet that's slow to load, or is loading but showing no images or will only open certain pages. You may be regularly seeing error messages.
If you're not happy with your Verizon FiOS Internet service, contact the company, and a customer service representative will check your coverage. The coverage can be check by providing your zip code. If you live in an area with adequate coverage but have FiOS internet problems, Verizon will help you troubleshoot and sort out the issue. An engineer may be sent to your home to diagnose and fix the problem.
Tips to help you connect to the internet
You may also like to try the following to see if you can improve your FiOS internet service before contacting Verizon.
Contact Verizon Customer service
If you've tried to fix the problem with your Verizon FiOS internet and have been unsuccessful or are looking for advice, contact Verizon's customer service team.
Calls are answered from 7 am to 11 pm Monday to Friday, and 8 am to 9 pm on Saturday and Sunday. You can also report a problem online at Verizon's website by emailing the company or using live chat. If you live near a Verizon store, you may like to drop by and ask for help and advice.
After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Verizon Fios Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Verizon Fios Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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