How Do I Report a Problem with My Verizon Fios Landline?

Compared to traditional copper-wired landlines, the Verizon FiOS landline service has an unrivaled edge in terms of privacy, call forwarding features and diversity in functionality. However, some problems may occasionally occur, prompting GetHuman to develop this guide to report such issues.

Verizon FiOS is a bundled internet, telephone, and television service provided by the American multinational conglomerate Verizon Communications. The Verizon FiOS landline is a home telephone service that improves how users communicate with each other by providing seamless voice, data, and video communications through fiber-optic data transfer.

The FiOS landline service is also referred to as the Verizon FiOS digital voice service. It utilizes Voice over Internet Protocol technologies to transform how you connect with your loved ones over the phone. Working in any place with a broadband connection, the service can be used with both traditional landline and newer cordless phones through connection using existing phone lines.

It has a myriad of convenience features that surpass the efficiency of traditional copper-wired landlines. For instance, with the FiOS landline, new Verizon users don't have to change their number, and they can see the name and number of incoming calls even when speaking to other persons.

Additional convenience features allow automatic call forwarding when you're busy or unreachable and the hassle-free management of calls and voicemail messages from any point of convenience. Verizon FiOS is considered an outstanding landline service due to features such as voice backup power reserves, the Locate Me service, the creation of up to 100-speed dial contacts, anonymous call rejection options, and the scheduled call back option.

However, despite these game-changing specs, the service can still encounter problems every once in a while. The majority of Verizon FiOS landline users complain about noise or static during phone calls, the lack of a dial tone, and difficulties with making outgoing calls or receiving incoming ones. Not to worry, though, following the steps below, you can report such matters to the Verizon customer service desk, whose staff is always ready to provide timely solutions to ensure communication continuity.

How do I report a problem with my Verizon FiOS landline?

When reporting Verizon FiOS problems, the highly recommended option is to call the Verizon FiOS and Verizon Landline customer support staff. To receive the attention it deserves, you can follow the steps below to ensure that your problem is comprehensively relayed to the customer support representative:

  • Start by calling the Verizon FiOS or Verizon Landline customer care desk.
  • Wait until the automated voice begins to speak.
  • Press zero.
  • You will need to identify your reason for calling. The voice may provide suggestions.
  • At this juncture, you'll only select the number that's in line with the problem you may be experiencing.
  • When you can't pinpoint your specific trouble from the suggested list, you can select zero again to be connected to a live customer support agent for further assistance.
  • You may be put on hold for a few minutes as you wait for an available agent to come on.
  • You may also be required to provide the zip code of your location.
  • After providing the zip code, you have two options that can ensure that your landline issue is resolved.
  • If you've called the Verizon Landline Desk, you'll need to press zero until you're connected to a live agent. However, if you called the Verizon FiOS customer care line, you'll press one.
  • Once you've gotten hold of the customer service representative, please provide a detailed description of your landline problems so they can get you the help you need.


If you've not had much luck after following the above process, you can also visit the Verizon Landline Live Chat page for further assistance. To speak to a Verizon Landline using this method;

  • You may need to sign up for Verizon or Sign In if you already have an account.
  • Here, you'll provide your phone number or User ID along with the account's password.
  • Once signed in, a blue chat box will pop up from the right-bottom corner of your screen. That's where you'll speak to a live customer care representative from Verizon Landline.
  • During the conversation, ensure you've included every detail relevant to your landline problems.

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Why Did GetHuman Write "How Do I Report a Problem with My Verizon Fios Landline?"?

After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Verizon Fios Landline? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon FiOS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Verizon Fios Landline? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 2 years ago
Updated 2 years ago
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