How Do I Report a Problem with My Verizon Internet Service?

This guide provides a detailed description of the various problems Verizon users often complain about, how to report an internet service problem via the website and Facebook, and the steps to follow when troubleshooting router problems. It also contains alternative means of reporting Verizon internet problems.

The Verizon Internet service, also marketed as Verizon FIOS, is quality and high-speed bundled internet resource that uses fiber-optic networks. This bundled service also incorporates television and home telephone services for interested homeowners.

The fiber-optic based internet service is one of the reasons why Verizon has become a leading choice for homeowners in the highly competitive industry of providing internet services.

However, this doesn't imply that it isn't susceptible to technical problems now and then. Some of the complaints forwarded reported by Verizon users include billing and customer service issues, access and installation hiccups, home television problems, and, most importantly, internet and WiFi issues.

Internet and WiFi issues are incredibly common and often occur due to power outages, poor weather conditions, or router problems, which can be resolved while at the comfort of your home.

Verizon has online tools, accessible through its website that users can leverage to troubleshoot or even fix network problems. However, when those tips don't work, you can always report the matter while being guided by the information below.

Steps in reporting your Verizon Internet service problem

You can report a problem with your home's Verizon Internet service by talking to their Tech Support team following the steps below. However, you may need a temporary internet connection to report the matter.

  • On your browser, visit
  • Click on the "Support" option.
  • Once the support page is opened, scroll to the bottom, where you will find an option that reads "Chat Now."
  • Click on it to connect with a customer care agent via the blue "Chat with us" tab that prompts itself at the bottom of the screen once you've selected the option.

You can also report Verizon Internet problems by talking to the customer care desk via Verizon's social networking platforms, particularly Facebook. This may require you to;

  • Visit the "Contact Us" webpage at
  • While here, you may find the "Chat with us" option, but if you'd already used it to no avail, you could reach out to the social media response team on Facebook Messenger by selecting the "Message Us" option under the "Connect with us" section.

However, as aforementioned, Verizon subscribers can troubleshoot and fix network issues through the website. This option is viable when you've already spoken to the internet service providers, and it's been determined that the issue could be with your home's network.

The site's troubleshooting tool provides workable solutions for router problems, connectivity issues, and slow connections. In most instances, the internet connection may already be restored, but you could be having trouble accessing the internet from your home's devices.

Under such circumstances, you're advised to begin by checking the router. To this end, when fixing router problems, you should switch off the device and then back on. You can follow the steps below to guide you through the process.

  • Unplug your router from the power supply.
  • Wait for at least one minute.
  • Plug the router back in.
  • Try to access the internet using the network.

If you've done this and notice a red or amber light appearing on your router, you can still use the troubleshooter to find out what could be wrong. Here's how to go about it;


If all the above fail to produce positive results, you can call the customer care desk for immediate solutions for further assistance. Additionally, you can connect with the social media response team on Twitter.

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Why Did GetHuman Write "How Do I Report a Problem with My Verizon Internet Service?"?

After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Verizon Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon FiOS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Verizon Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 2 years ago
Updated 2 years ago
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Verizon FiOS
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