How Do I Report a Verizon Fios Service Outage?
Verizon is one of the biggest telecommunication networks in the USA. Whenever there is a Verizon service outage even in a small area, it has a significant effect.
If there is a Verizon FiOS service outage, calls, texts and internet will not be functioning as usual. Verizon FiOS customers can sign up for outage alerts from the network so that you can be apprised whenever there is an outage.
If your experiencing a Verizon FiOS service outage, you should try the following:
Turn off Your Device and Then Turn It Back on
Try powering down your phone when you realize you are not receiving Verizon FiOS service. Turn it on again and if there is still no signal, try the solution with other devices to ensure that it is indeed a problem with the Verizon FiOS service and not the device.
This solution may sound cliché but that is because it works.
Try Wi-Fi Calling
During an outage, some Verizon FiOS services may still be functional. Try W-Fi calling to help you find out if the problem is with the network. Such services can keep you operational during a service outage.
Wi-Fi calling may demand a connection to a secondary network to ascertain that the issue is with Verizon's FiOS's network. If that is the case, you should find out if your area is affected by a Verizon FiOS outage.
Review Your Account
If you have not fully settled your Verizon FiOS bill or have breached any of Verizon FiOS' terms and conditions, they will likely lock you out of their network and you will experience a service outage.
You should review your account for any disparities that may cause you to experience a service outage.
Check Verizon's Service Outage Map
After confirming that Verizon FiOS is not functioning on all your devices, you should check their service outage map. The map is constantly updated by Verizon FiOS. You may have to utilize use a different internet connection check the map if Verizon FiOS interne is down.
If the map shows there is no outage in your area then may be proof that it is a problem with your individual connection and a call to an in-home technician may be in order.
Check Outage Websites
There are a couple of outage websites you can review to ascertain if there is a Verizon outage in your area. A website like Outage.report can be of major help in this regard as it has outage reports across the entire country.
Downdetector.com is another helpful website you can use for this purpose. Websites that show outages will apprise you of a Verizon FiOS service outage in your area or if the outage is a result of previous damage.
Contact Verizon FiOS
If the above solutions and maps do not help, you should reach out to Verizon FiOS as soon as you possible and report the service outage. You can perform a great service if you are the person to report a service outage in your residence as Verizon FiOS would promptly take steps to remedy the outage.
You can reach Verizon FIOS to report a service outage through the following means:
Verizon FiOS' customer support phone number is the best avenue through which to contact them. It ensures speed and efficiency as you will make the report to a live customer service agent.
Verizon FiOS customer service are usually happy to help as long as you are courteous and concise.
To obtain Verizon FiOS customer service phone number, go to GetHuman.
Verizon FiOS also have an online help desk through which you can report and submit information regarding a service outage. You should only use the help desk to report a service outage if you have tried other avenues or the outage has taken too long.
To obtain the help desk's address, go to GetHuman.
After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Verizon Fios Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Verizon Fios Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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