How Do I Update Information in My Verizon Fios Account?

With Verizon FiOS, you can update your name or billing address in a few simple steps. If you run into any challenges, you may contact the support agents on the phone, Facebook/Messenger, or the help desk.

How Do I Update Information in My Verizon FiOS Account?

You can change your Verizon FiOS information whenever you please. If you have any challenges in the process, you may seek help from the customer care agents. Keep reading to find out some of the information that you may change on Verizon FiOS.

Updating Your Billing Address

You can change your billing address if you are an Account Manager or an Account Owner. Follow these steps to change your billing address online.

1. Open the page ‘Change Billing Address' in My Verizon

2. Enter your updated address

3. Click ‘Submit'

You may also update your billing address using the My Verizon app.

  1. Click on the three-line menu icon at the top of the screen
  2. Click ‘Account' and sign in
  3. Click ‘Account Settings' and then ‘Manage Addresses'
  4. Change your Billing address and click ‘Edit'

After updating your billing address, the changes will be effected within 24 hours.

If you are trying to update your address but receiving an error message, it may be because the database cannot recognize your address. Whenever you enter your address, it must be scanned against the USPS address database before being accepted. There are a few tips to keep in mind when entering your address. Some of them include the following;

  1. If there is a direction suffix in your street name, do not leave it out
  2. Try both word and numeric versions of your street
  3. Write your complete street address. Do not leave out words such as Avenue or Drive
  4. Avoid punctuations such as commas
  5. If your community has a unique name, enter it rather than your city name

If You Received an Address Change Notification When You Didn't Make a Change

Your billing information will be updated according to files from the USPS. They are sent monthly with updates of your new residence for at least 30 days. When the USPS receives your change of address updates, any mail that is identified with your old address is forwarded to your new address. If you have any complaints about your updated address, you may ask for help in the nearest USPS location.

Updating Your Name

If you wish to change your name on Verizon FiOS, you may contact the customer service team and ask for help. However, you must prove that you have had a legal name change. The customer support agents may ask for your billing account number as well.

Contacting the Support Team

You may speak with a customer care representative if you need help updating your Verizon FiOS information.

The best way to contact Verizon FiOS is on the phone. It is the only option to speak directly with a support agent. They will ask about your problem and advise you on how to solve it. You may have to call several times before getting help.

Consider seeking support on FB/Messenger if you don't want to speak with a support representative. You may ask for help in public or private depending on your needs. The support agents may ask you to continue your communication on the phone.

The Verizon FiOS is an excellent support alternative. The help pages cover issue-specific topics. You can get the answers to some of the most common questions. On the help desk, you can learn from the experiences of other Verizon FiOS users.

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How Do I Update Information in My Verizon Fios Account?

Why Did GetHuman Write "How Do I Update Information in My Verizon Fios Account?"?

After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Update Information in My Verizon Fios Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon FiOS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update Information in My Verizon Fios Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked a year ago
Updated 10 months ago
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Verizon FiOS
change your Verizon FiOS information
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