Verizon FiOS (Fiber Optic Service) is a bundled web access, phone and TV service that runs over a fiber-optic network. FiOS was started in 2005 and currently has over 5 million customers in 9 USA states.
Change is constant. So, as a customer of Verizon, you might find yourself wanting to cancel, reduce costs, move or just put your service on hold. Fortunately, there's a solution for you. If you want to cancel your Verizon FiOS plan and wondering how much it will cost to do that, read on below.
If you are not satisfied with the service provided by Verizon, you can freely cancel the service. The process of canceling your Verizon FiOS plan starts with calling the company's customer service number anywhere from Monday to Friday at 8:00am-6:00pm. You can also visit an authorized FiOS store to ask for a cancellation.
Before you make a call or visit the store physically, be ready with your account details. Once you get in touch with a customer service representative, request for a termination on your current FiOS contract.
The agent will inform you on whether you need to pay early termination fees in conjunction with any other outstanding balance in your account. You'll need to make payments on the applicable charges in accordance with the agent's instructions.
Additionally, you will be required to take back your Verizon equipment as advised by the agent. For instance, the company may send a postage-paid return container to your address upon your request. Or, UPS and Mail Boxes may ship the equipment from your home to the service provider at no cost. Lastly, you may return the equipment yourself to a nearby FiOS TV store.
No, you can't cancel a contract online. You ought to either call the Verizon FiOS customer service or go into one of the carrier's physical stores. That is because the company's needs to verify your identity before they lose money by canceling somebody's account.
Verizon customers have the option to cancel their service contracts at any time. However, just keep in mind that you signed a contract with the provider, so it's highly likely that you won't get off scot-free. The penalties linked with terminating your service will be dependent on whether you have a two-year agreement or month-to-month contract.
If you cancel your Verizon FiOS plan while your contract is still active, you may be subject to an early termination fee. That charge is prorated, meaning that as time passes, you'll pay less to cancel the fee. The early termination charge reaches up to $350 based on the agreement in question, and reduces by $15 monthly.
But, if you cancel a contract within 14 days of agreeing to it, you will be exempt from the early termination fees. However, you will still be required to return your equipment and pay a restocking fee of $35.
Additionally, if you do not cancel an agreement within three days of entering it, you are also responsible for an activation fee.
Unlike the two-year contract, canceling a month-to-month Verizon FiOS contract doesn't come with early termination fees. You will need to pay the bill for the remainder of the month you are terminating and pay out the equipment you are financing. After you have made the payments, you can keep the equipment.
After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Much Does It Cost to Cancel My Verizon Fios Plan? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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