How and When Can I Upgrade My Verizon Fios Phone or Service?

If you wish to upgrade your Verizon FiOS phone, you have plenty of options. You no longer need to wait until your contract period is over. You can get a new phone at retail price. The support team may help you through the steps.

How and When Can I Upgrade My Verizon FiOS Phone?

FiOS internet network is 99.99% reliable. If you are a Verizon High Speed Internet customer, you may be eligible for a FiOS upgrade. Check online to ensure that FiOS is available in your area. You may contact Verizon FiOS to inquire about the availability of the service in your area.

Think about your needs and get an upgrade that meets them. View the specs of different devices before making your choice. Think about the operating system that is most appropriate for your needs. One operating system may be more appropriate for your needs than another one.

How to Upgrade a Device

You may upgrade your device online or on the My Verizon app. If you choose to upgrade online, find the page ‘Upgrade Device' in My Verizon.

You can upgrade any time at retail prices. However, you must be eligible if you wish to upgrade to a device using a monthly device payment agreement. Sign in to ‘My Verizon' and navigate to the section ‘My Devices.' If a device is labeled as ‘Upgrade eligible,' you can upgrade it immediately.

When you buy a new device at a retail price in the device payment program, you are charged an upgrade fee. The upgrade fee varies depending on how you upgrade your phone. If you return the device within 14 days, you can get a refund on your upgrade fee.

Checking the Status of an Order Online

You can check the status of your order on your device in My Verizon. Follow these steps to check your order status;

  1. Open the ‘My Orders' page in Verizon
  2. Click on the order whose status you want to view
  3. Your order status will be displayed

When you upgrade your phone you must be signed up for the Bill to Account option if you want purchases charged to your account. There is an upgrade fee for new devices that you purchase at a retail price or with device payments. You need to have a standard monthly account with Verizon Wireless for a minimum of six months if you want to bill equipment to your account. The option is not available for prepaid accounts.

Switching Upgrades with Someone Else on Your Account

If there are multiple devices on your account, you can transfer eligibility to a line that is not yet eligible. The line that was initially eligible will no longer be eligible for an upgrade. Follow these steps to transfer upgrade eligibility to a different line on your account;

  1. Find the ‘My Devices' page in My Verizon
  2. Choose a device that is identified as ‘Upgrade eligible'
  3. Click ‘Transfer upgrade'
  4. Select the mobile number to which you wish to transfer
  5. Click ‘Transfer'

If you need help from Verizon FiOS, you should contact the customer support team. The best way to contact Verizon FIOS is on the phone. You will speak with a customer support representative who may help you.

You may also seek support on Facebook. When you post your concerns on their Facebook page, you are likely to get help fast.

The Verizon Wireless help desk has lots of issue-specific topics and suggestions that may help with your problem. Seek support on the help desk before exploring the other support options.

Why Did GetHuman Write "How and When Can I Upgrade My Verizon Fios Phone or Service?"?

After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How and When Can I Upgrade My Verizon Fios Phone or Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon FiOS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How and When Can I Upgrade My Verizon Fios Phone or Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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