Fios is a product of the popular multination telecommunications company Verizon. It is a bundled fiber optic service that provides internet access, television, and telephone services.
At times, you may experience some issues with the channels. One of the issues that many customers complain about is missing channels on the Fios account. You can try to resolve the issue with the help of some troubleshooting methods. Customer service can also help you with the problem.
If only a few channels are missing from your Fios account, start by checking your subscription pack. The chances are that the channels are no longer included in your pack, or you did not subscribe to them.
You can check your subscription by logging in to your Fios account through the official website. Then, go to your account settings and check the pack details. If the channels no longer have a subscription, you can buy a new pack online or contact customer service.
Fios TV service comes with the Verizon Fios set-top box. It functions as a control center for all your channels. Generally, issues of missing channels arise because of some problems with the device's configuration or router connection.
Make sure to take all safety precautions and follow these steps to troubleshoot the issue:
Unplug the set-top box's power cord from the box, router, and the electrical outlet. Unscrew its Coax cable and check both ends for any damage or bends.
Check the entire cable length for signs of visible damage as well. Call a technician if the cord is damaged.
If there are no signs of damages, leave the power cord unplugged for another 30 seconds or more. Then, insert it back into your router and the electrical outlet. Wait for your router to complete reinitializing. Now, check if the missing channels are back on your account.
If the channels are still not available, you can reset the set-top box. Remove the power cord from the device and leave it unplugged for about 30 seconds or more. Then, you can insert the cable back. Make sure that the connection is tight and stable.
Wait for the time display on the set-top box's front panel.
Finally, press its power button to complete the reset process. Now, check if the channels are available in your account.
Did you try all the troubleshooting methods and still have missing channels? Then, you can restore missing channels on Fios by contacting customer service.
You can connect with them through a phone call. A live customer representative is available from 8 AM to 9 PM (EST) every day. Make sure to have the relevant details handy before you make the call. The representative may inquire about your name, address, Fios account details, subscription pack, and other related information.
You may also reach out to customer service through Facebook. Additionally, the company provides a valuable help desk. The support pages provide interactive troubleshooting solutions. You may find solutions through the frequently asked questions (FAQ) forum as well.
After thousands of Verizon FiOS customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Missing Channels on My Fios Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon FiOS if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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