Verizon Wireless, the brand name of Cellco Partnership, is a telecommunications company offering its customers mobile devices and mobile device plans. The American company was founded in 2000 and has grown to become the second-largest wireless telecommunications provider in the United States. If you have a payment arrangement with Verizon Wireless that you want to cancel or change, follow the steps below.
For Verizon Wireless, a payment arrangement is an agreement between the customer and the company to pay a bill at a later date. If you have an upcoming bill due that you cannot pay, you can set up a payment arrangement with Verizon to pay the bill at a later date.
Note that canceling your payment arrangement can impact your potential to make another payment arrangement down the road. You are only able to cancel the payment arrangement up to 24 hours before the due date.
If you're having trouble making the necessary changes online, you will need to call into Verizon Wireless' customer support team. Explain the issues you're having and the customer service representative will help you make your necessary changes. Keep the customer service agent on the line until you receive an email or a text confirming your changes have been made.
If you prefer to receive help online, you can reach out to the Verizon Wireless customer service live chat. You will need to provide personal and account information to confirm your identity to the customer service agent before they can help you. Describe the technical issues you're having, and the agent will walk you through some troubleshooting steps. If that doesn't work, the customer service representative may be able to make the changes to your account on your behalf. Do not give the agent your credit card information over the live chat, as it's not secure.
After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with Verizon Wireless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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