How Can I Fix a Cracked or Broken Verizon Wireless Phone?

If your Verizon Wireless phone is cracked or broken, there are lots of options to replace it. If you have any questions about it, contact the support team and ask for help

How Can I Fix a Cracked or Broken Verizon Wireless Phone?

Verizon Wireless is a telecommunications company in America. It offers wireless products and services. Verizon Wireless is the second largest and most popular wireless telecommunication providers in the United States.

If you have a broken or cracked Verizon Wireless phone, you can have it replaced fast.

Total Mobile Protection

Same-Day Device Replacement

If your phone cracks or breaks, you don't need to wait for it to be replaced. Verizon Wireless gives you the chance to have it fixed the same day at a small fee. If your smartphone is eligible, the deductible for a cracked screen repair is lower than the deductible for replacing your device.

There are three repair options. However, they may not all be available in your location. The repair options are;

  1. A technician can come to you and repair your device
  2. You can take your cracked or broken phone to an authorized repair location
  3. You can mail your cracked or broken phone to Verizon Wireless. It will be repaired and sent back to you as fast as possible.

Other benefits of total Mobile Protection include the following;

  1. You get amazing coverage for theft, damage, and post-warranty defects
  2. You can enjoy unlimited tech support from Verizon tech coaches
  3. You get international benefits such as expedited claim fulfilments and quick support for cracked or broken screen repairs

Identifying Device Damage

If your device is under warranty, you can have it repaired for manufacturing defects under the warranty. Send the device back and you will get a replacement.

If, however, your device is damaged but has no manufacturing defects, you can't return it for replacement. If a replacement is sent to you, your account will be charged.

Damage that Is Ineligible for a Replacement Under the Warranty

  1. Cracks
  2. Bending or warping
  3. Scratches
  4. Missing keys or buttons

If you want to avoid a Damaged Device Fee, check if your device qualifies for an upgrade. You may also replace your device through Device Protection if you have it.

What is the Damaged Device Fee?

The Verizon Wireless Damaged Device Fee may apply when you return a device as defective for a Certified Like-New Replacement device. The fee only applies if it is established that the phone was misused, has hardware alterations, liquid damage, or unreasonable wear and tear.

If you return your damaged device for a Certified Like-New Replacement device, you still have to pay the damaged fee. If you have device protection, file a claim for your device.

Another option is to buy a replacement phone. There are lots of options so you can find a phone that suits your needs.

If you need help from Verizon Wireless, contact their support team and ask for help. Contacting Verizon Wireless on the phone is the best option. When connected with a support agent, explain your concerns and ask for help. The support agents are professional and experienced. They will help you get the help you need fast. You may also speak with an agent on live chat. It is the best alternative to phone support.

Twitter and Facebook are good support options if you don't need to speak with an agent. They allow you to seek help in public or private depending on your preference.

The Verizon Wireless help desk has tips and suggestions that may address your concerns. Most customers seek support on the help desk before contacting the support team directly. When seeking support on the help desk, you may be directed to continue communication on a different platform.

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How Can I Fix a Cracked or Broken Verizon Wireless Phone?

Why Did GetHuman Write "How Can I Fix a Cracked or Broken Verizon Wireless Phone?"?

After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Fix a Cracked or Broken Verizon Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Fix a Cracked or Broken Verizon Wireless Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Verizon Wireless

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Asked 3 years ago
Updated 3 years ago
Viewed 1,436,444 times
Verizon Wireless
broken phone
tech support
cracked phone
Broken or cracked Verizon Wireless phone
Verizon Wireless damaged device fee

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