Verizon Wireless is a subsidiary of parent corporation Verizon Communications. The Verizon Wireless organization offers wireless internet and mobile services to its customers. The organization was founded in 2000 and maintains headquarters in the state of New Jersey. Currently, the company has more than 118 million subscribers. If you're a Verizon Wireless customer, keep reading to learn how to check for a Verizon internet or cell service outage.
In the top right corner, select 'Sign In.'
Log in to your account with your User ID and password.
If there's a known service outage in your area, it will display on your account after you've signed in. When there's a service outage, Verizon provides you with a ticket number and an estimate on how long it will be until the outage is fixed.
If you aren't seeing a report of a service outage in your area, you can call into the Verizon Wireless customer support line. Provide the customer service representative with your address or zip code and ask if there have been any reports of outages in your area. Additionally, explain if you're experiencing the outage for the Internet, mobile, or both. The customer service agent should give you some information on your next steps.
If you can't call into Verizon Wireless' customer support (for example, if your phone isn't working), you can contact the team via the live chat function. Provide as many details as possible including your area and the impacted devices or services. Ask the agent what to do next and how long it will take to have the issue resolved.
Many companies update outages on their social media pages. Or, affected customers tend to send public messages to companies on social media when they are experiencing service outages. Go to the Verizon Wireless Twitter page and scroll their feed to see if anyone is discussing an outage in your area.
After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check If There's a Verizon Wireless Internet or Cell Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check If There's a Verizon Wireless Internet or Cell Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.