Verizon Wireless is an American telecommunications company dealing in wireless products and services. The company has over 100 million subscribers and is one of the largest telecom companies in the world.
Verizon offers a wide range of services. Therefore, there may be many items showing up on your monthly Verizon Wireless bill.
Before disputing any charges on your bill, it is important that you first understand your bill. You especially need to know what is on your bill if is higher than your previous bill.
Verizon Wireless affords you the opportunity to see a detailed side-by-side comparison of your current bill and previous month's bill. If you have multiple lines on your account, you can see the charges for each line to know exactly why, and what on, your bill changed.
Several things may cause your bill to be higher than usual. One of them is if you changed your service plan. You will need to pay a fee for the change and the new plan may be dearer than the previous one in some respects.
Another reason for an exaggerated bill is if you used more data, text or made more calls than usual that month. Going over your data, text or vice allowance will obviously incur heavy charges. You can find this out by clicking the 'View Activity' tab at the top of the 'View Bill' page.
A new device will also increase the amount on your bill whether buying a new device or adding a new device to your plan. When you add a new device, you will be charged an activation fee.
A device upgrade will also increase your bill since you will be charged an upgrade fee. An upgrade of any Verizon Wireless service will also incur an upgrade fee.
You may also have a charge on AutoPay which will automatically be credited to your bill. If you do not approve of the charge you can dispute it.
Disputing a Verizon Wireless Charge
You can dispute a charge on your Verizon Wireless bill through any of the following avenues:
Verizon Wireless customer service number is one of the best alternatives through which to contact them. In fact, they have several phone numbers which make it easier to reach them than if they had only one.
Calling Verizon Wireless customer service is quick and the preferred choice for those who prefer human interactions. You may have to be patient before you get to speak to a customer service agent.
You can obtain the Verizon Wireless customer service phone numbers from GetHuman.
A live chat is a quick and effective way to reach out to Verizon Wireless customer service. The live chat facility has its advantages and disadvantages.
The live chat's main benefit is its speed. Though not as fast as speaking through a phone, it beats any other avenue.
After initiating the chat, you will be prompted to select your service, choose a query topic and then begin the chat.
The link to the live chat facility can be retrieved from GetHuman.
Verizon Wireless' social media pages the most popular among them being Twitter and Facebook are alternative avenues for presenting billing queries.
Verizon Wireless customers who spend a lot of time on social media are the main beneficiaries of this avenue. Facebook messenger is growing in popularity in this regard.
Public posts may work and you may get a response. However, to increase the chances of an adequate reply, direct messaging is preferable.
Verizon's social media pages are part of their online help desk. The help desk also includes Verizon's FAQ and community page. You can find ways to reach customer service through the desk.
You can retrieve the link to the help desk to GetHuman.
After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute Charges on My Verizon Wireless Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute Charges on My Verizon Wireless Bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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