Verizon Wireless is a company that is known for providing wireless products and services. It is one of the largest wireless telecommunications providers in the US. Unfortunately, when it comes to disputing a charge, things can get really tough. Like in other big companies, trying to get your issue heard and taken seriously can be very frustrating. Below are some of the steps that you can take to dispute a charge with Verizon Wireless successfully.
If you would like to dispute a charge with Verizon Wireless, then you can do so by calling their customer service directly. Their number is (800) 922-0204. You should dial the number from your home telephony and follow instructions. You can then press 1 for English and followed by 0 to speak to a Verizon Wireless agent. Remember that you should have adequate details about the transaction that you want to dispute. It is also wise to engage them politely and avoid profanity and shouting, or else, your account could be flagged, making things even harder for you. Focus on explaining your dispute and asking for credit and adjustment.
Alternatively, you can choose to raise your concern by filling the Verizon Wireless dispute. You can choose to go for voluntary mediation or arbitration. The completed form should then be sent to NoticeofDispute@Verizonwireless.com or mailed to Verizon Wireless HQ Dispute Resolution Manager One Verizon Way, VC52N061, Basking Ridge, NJ 07920-1097. You can then expect a Verizon Wireless representative to respond in writing in thirty days of receiving the dispute form.
There are a number of ways that you can use to reach Verizon Wireless by GetHuman. For instance, you can call, live-chat them, or send them a message on Twitter or Facebook by GetHuman.
Overall, it is apparent that you have several options if you would like to dispute a charge with Verizon Wireless. You just have to have the details of your issue explain them clearly to the Verizon Wireless customer services. Remember that you have to do it respectfully.