How Do I File an Insurance Claim with Verizon Wireless?

Verizon offers insurance for its devices through Asurion. If you have a Verizon device that has been broken, lost, or stolen, and if you have insurance for that device, you can easily file a claim. You can either file the claim on the MyVerizon app or on Asurion's website.

If you have a Verizon device with one of Verizon's insurance options on it, then you're covered in case the device breaks down or gets stolen or lost. This article will show you how to file an insurance claim with Verizon to fix or replace your Verizon device.

Filing a Claim Using the MyVerizon App

If you have the MyVerizon app, filing a claim is pretty easy. Just follow these steps:

  1. Open the app.
  2. Tap on the Menu icon located in the upper left corner of the screen.
  3. Tap on Devices.
  4. Scroll down to find the device you want to file a claim on.
  5. Tap on Manage Device.
  6. Tap on Lost, Stolen or Damaged Device?
  7. Fill out the text fields with the requested information.
  8. Submit the claim.

Please note that you must pay your deductible at the time you file your claim. If your device needs to be replaced, you can get it shipped to you by the next day, or possibly even on the same day.

Filing a Claim With Asurion

Verizon uses Asurion to provide its customers with insurance protection. If you don't have the MyVerizon app, you can file your claim on the Asurion website. Follow these steps:

  1. Go to the Asurion home page.
  2. Click on the Claim button in the upper right corner of the screen.
  3. Click on the Verizon button.
  4. Enter the number of your device in the text field.
  5. Click on Get Started.
  6. Follow the prompts and provide all the required information.
  7. Submit the claim.

Getting Help

If you have any questions regarding your claim, it's probably best to contact Asurion, as that is the company actually handling your policy. You can reach an Asurion customer service representative by phone or through the help forum. If you need to ask Verizon a question, you can reach a Verizon customer service representative by phone, on the help forum, or via chat.

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Why Did GetHuman Write "How Do I File an Insurance Claim with Verizon Wireless?"?

After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I File an Insurance Claim with Verizon Wireless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I File an Insurance Claim with Verizon Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 9 months ago
Updated 9 months ago
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File Verizon claim
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