How Do I Get Support for My Device from Verizon Wireless?

Once your device is connected to Verizon Wireless, a host of issues can affect your device. Some of the issues can be easy to figure out while some of them may be complex and you may require assistance from Verizon Wireless to solve them. Issues affecting your device that you may need support for include unlocking your device, issues with your SIM card or changing mobile numbers. Verizon has several avenues through which you can get device support including:

Support Page

Verizon has a very comprehensive support page. The page covers many issues that can affect your device. They have instructional articles on issues such as verifying device information, upgrading a device, removing or adding a device to Verizon Wireless and changing the address associated with a device. However, whenever you need device support, the first option should be to visit Verizon Wireless FAQ page. You can get device support using the following process:

  1. Launch your web browser
  2. Open the 'Verizon Wireless' website and sign in to your account
  3. In the top central part of the site's homepage you will see several tabs written in bold.
  4. Select the 'Support' tab
  5. On the following page you should clearly see the 'FAQ' option. If you are looking for device support, the 'Device Support' tab is also clearly marked on this page. You can click either option to get support for your device.

Phone Number

Another option you can use to get support for your device is to call the Verizon Wireless customer service number. This is probably the best option to get device support and should be done if the support page has proven inconclusive. The phone number is open from Monday to Friday as from 7 a.m. to 11 p.m. C.S.T and from 8 a.m. to 9 p.m. C.S.T on Saturdays and Sundays. The average all wait time is 10 minutes but it can be as long as 15 minutes. You can find the number on GetHuman. You can also leave your number through the site so that Verizon Wireless can call you back and you can skip the hold time.

Live Chat

Verizon Wireless' live chat is also a viable option. The average wait time to get a response from a live chat agent is 21 minutes. The live chat option is available from Monday to Friday as from 7 a.m. to 10 p.m. C.S.T and from 7 a.m. to 4 p.m. on Saturdays and Sundays. You can get the phone number from GetHuman.

Help Desk

For device support issues that are not urgent, you can contact Verizon Wireless through their online help desk. The Help Desk response time on average is 18 hours. Their busiest time is 9 a.m. so try reaching them at a different time. You can get the online desk details from GetHuman.

Mobile App

If you have more than one device, you can get support for your device through Verizon Wireless mobile app. The app is only available on the App Store for iOS devices and is completely free. Android users of Verizon will have to utilize the other options provided. To download the app:

  1. Launch the Apple app store from the alternative device
  2. Search for Verizon in the search bar on the landing page
  3. Select 'My Verizon' from the list of options
  4. Download the app and sign in to your Verizon account
  5. You will see the 'Support' tab in your homepage. Select it
  6. You can find a relevant topic on the page or use any of the contact details presented on the page to speak to support staff right from the app.

Why Did GetHuman Write "How Do I Get Support for My Device from Verizon Wireless?"?

After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Support for My Device from Verizon Wireless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Support for My Device from Verizon Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Verizon Wireless

Asked 14 days ago
Updated 14 days ago
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Verizon Wireless
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Device Support

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