Verizon recognizes that you may undergo a period of financial difficulty, especially during the hard economic times due to the COVID-19 pandemic. Businesses, as well as individuals, may experience difficulty in paying their Verizon bills. You may be able to extend your payment as you get your finances together. During the extension, you shouldn't be charged late fees or have your service terminated.
Getting an extension will depend on your situation. Contact Verizon Financial Services to help you make arrangements for your payments. There are two effective avenues through which you can contact Verizon Financial Services to get an extension. The two avenues are through live chat and via telephone.
You can reach the customer service via telephone. The first section of the call will direct you depending on your concerns. In this case, use the telephone number associated with your account. Follow these steps:
The Verizon representative on the other side of the call will analyze your account and consider your situation. Depending on their analysis, you can get an extended period to pay your bill. Make sure to pay your bill before or on the final extension date. You can make a promise to pay to get an extension. The promise to pay will require you to select a payment date and amount. This is, however, only available to eligible accounts.
Note that the representative may analyze your account to determine what changes might be available. However, the changes made will affect future bill cycles and not bills already processed. You may have your plans modified to get better rates in the future.
After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get an Extension on My Verizon Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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