If you are a customer of Verizon Wireless, you may be interested in upgrading either your phone or your mobile phone plan. We have created an amazing guide that will help you figure out if you're eligible for either of those upgrades.
Log Into Your Account
If you would like to know if you are eligible for an upgrade to either your mobile phone plan or your mobile phone itself, log into your Verizon Wireless account on the Verizon Wireless website to see your account's status. This will show you what plan you're currently on and outline other key information.
Access the "My Plan" Tab
Look for the "Upgrade My Plan" options under the "My Plan" tab. This will show you what additional plans you are eligible to upgrade to.
Access the "Upgrade" Tab
If you would like to upgrade your mobile phone, click on the "Upgrade" tab at the top of the "My Account" page. After you click on the "Upgrade" tab, you will be given a list of current promotional offers. This page shows you what types of phones are available for your account. It will also show you the eligibility requirements needed to make the switch.
If you require additional help upgrading your Verizon Wireless mobile phone or mobile phone plan, please click here to visit our dedicated support page. It would be our pleasure to point you to a human who can help you.
After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Know When I'm Eligible for an Upgrade with Verizon Wireless? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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