How Do I Recover a Lost Password or Pin for My Verizon Wireless Account?

As always, forgetting one part of your log in information is a bit frustrating and inconvenient. Verizon makes it easier by asking for your 10-digit phone number to start the process of resetting your password. It's a similar process if you forget your user ID too, enter your phone number with area code and follow the prompts to resolve the slight hassle of forgetting your password.

It seems that everyone has a smartphone of some kind or another nowadays. And usually the only way to establish service on one is through a contract plan. There are plenty of options, one of them is Verizon Wireless, which offers more reliable plans for its customers. But what if you forget your password to your Verizon account? Or user ID? This guide will help you get back into your account in no time flat.

Forgotten Password

  1. Go to and then click on My Account, which is under the Sign In drop down menu.
  2. Click on Forgot Your Info which is on the right side beneath the password field.
  3. Next, enter either your 10-digit mobile number or your user ID and click Continue.
  4. Follow the prompts, you may need to enter your billing zip code to advance to the next page.
  5. You will have more than one option to receive your password reset, it may be via text, email or even a mailed letter depending on what option you choose and what contact information is up-to-date on your account.
  6. Select your preference and click on Send Password. Depending on your choice, you'll receive the instructions sooner rather than later. Whichever way you choose, it's important to follow the directions sent to you.

Forgotten User ID

If you forget your ID, don't worry. The only thing that changes in the above steps is clicking on Forgot User ID after you select My Account.

Next, you'll be asked for your mobile phone number or email address to start the process to pull up your information. Follow the prompts and you'll receive your User ID. Another option is just using your 10-digit phone number, which further streamlines the sign-in process.

New Password Tips

Verizon suggests creating a password that is between 8 and 20 characters, has at least one letter and at least one number. Plus, it can't be easy to guess so it's best to avoid birthdays, pets' or childrens' names to keep your password safe. And if you need more help or just have a few concerns, Verizon Wireless can be reached here.

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How Do I Recover a Lost Password or Pin for My Verizon Wireless Account?

Why Did GetHuman Write "How Do I Recover a Lost Password or Pin for My Verizon Wireless Account?"?

After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Lost Password or Pin for My Verizon Wireless Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Lost Password or Pin for My Verizon Wireless Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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