How Do I Report a Problem with My Verizon Wireless Mobile Phone?

Wireless service concerns can be reported to Verizon through a variety of ways, but it's always necessary to troubleshoot the issue first. Some issues can be resolved without a formal ticket. This guide describes how to contact Verizon, what basic information you may want to gather, and what to expect from the interaction.

Verizon Wireless is a telecommunications company offering wireless services. Wireless service issues, such as dropped calls or unusually slow data transmission, can be reported directly to Verizon for resolution. If your concern is about the functions of a phone itself, it may be better to contact the phone's manufacturer instead.

Reporting Problems to Verizon

There are currently no online forms or email-based methods of informing Verizon about service outages. Service may be impacted for a variety of reasons, so it's necessary to speak to a technician to troubleshoot before they can open a ticket.


If your network connection is still viable, you can call to report Verizon issues by simply pressing *611 on your mobile phone. In situations where you are using someone else's phone, you can also contact Verizon support using their full phone number.

To report concerns when calling isn't an option, another choice would be to contact Verizon's social media team on either Twitter or Facebook. The social media team is unable to assist publicly due to privacy concerns regarding addresses and customer account details, so it's always best to message directly.

In order to record the problem and assist properly, the Verizon technicians will likely need a few details from you. It might be a good idea to record information such as your zip code, the last time you were able to call with no issues, any error messages, and the make and model of your phone. Also note if the issue happens with calls, data, or texts. When appropriate, the technician may open a trouble ticket and sign you up for text notifications regarding progress on the matter.

Alternative Resolutions

Some issues, like Verizon dead zones that won't be covered in the near future, can be solved by buying an expander or using a phone compatible with WiFi calling. The technicians at Verizon will be familiar with your options and troubleshoot with you to find the best solution.

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Why Did GetHuman Write "How Do I Report a Problem with My Verizon Wireless Mobile Phone?"?

After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem with My Verizon Wireless Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Verizon Wireless Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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