How Do I Return Verizon Wireless Equipment After I've Canceled?

As a user, you can return Verizon Wireless equipment after canceling the service by following the steps given above. Ensure you return the equipment in good working condition and in the right shipping and package boxes.

How Do I Return Verizon Wireless Equipment After I've Canceled?

As a Verizon Wireless customer, before you exchange or return your equipment, it's vital that you first review the 14-day return policy and understand it. This ensures that you don't find yourself paying penalties for late return of your equipment. The penalties can also include items not returned or damaged. Verizon Wireless reserves the right to get its equipment back when you cancel a service.

The conditions are clearly and well elaborated in the terms and conditions which guides both users and the company. Keep in mind the following things.

Returning the equipment does not in any way terminate the service. To terminate a service, you must cancel. You can contact Verizon Wireless customer support to cancel if you haven't done it already.

  • All return equipment must be in good working condition, no damages whatsoever or you pay
  • You must pay a $50 restocking fee which applies to all users returning equipment and those exchanging equipment.

How Do I Return Verizon Wireless Equipment After I've Canceled?

If you bought something from Verizon Wireless through the store or online, you can return your equipment or make an exchange. You can do it at your local Verizon store, contact Verizon Wireless customer support representative for instructions. Alternatively, you can a just follow the steps below.

First disable the equipment, if it's a phone, disable find my phone before returning it to Verizon

  1. Remove any personal content and your accounts from that equipment. You can use the system restore or reset setup on the device to erase your personal information from it.
  2. Carefully pack the equipment in the original box then put it in the shipping box if it was shipped. Pack all accompanying gadgets like charger, instruction manual etc. without leaving anything out.
  3. Affix prepaid shipping label on the box. You will find the shipping label enclosed with your equipment purchase to the outside of that shipping box. Ensure you keep a copy of that shipping label for record purposes as a proof that you shipped the equipment as instructed. Claims or refunds can't be processed without the equipment being returned. Tracking information lets you know if the shipping arrived.
  4. If your shipping label is lost, simply print a new one by going to the main Verizon website.
  5. Contact the carrier to track the return shipment
  6. Refunds are only issued once Verizon Wireless equipment is received with none of the components lost or damaged.
  7. Refunds are made through the account you used and the process can take at most three weeks. Purchases that were done on cash basis or check will be refunded by check and the refunds takes at most seven weeks. In case your billed the Verizon Wireless to your account, then you receive your refunds via credit within two billing cycles.

What Does the Verizon Wireless Return Policy State?

You are supposed to return any Verizon Wireless equipment within 14 days of a purchase. You are liable to pay a restocking fee of $50 to any exchange or return. When you signed or accepted the terms and conditions, you agreed that you will transfer ownership of the equipment to Verizon.

In case of early cancellation, you are liable to pay $175 - 350 if you got an advanced device. You are also responsible to pay all usage fees, surcharges and taxes among others. If you left a security deposit, it will take 30-60 days to process that return deposit.

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How Do I Return Verizon Wireless Equipment After I've Canceled?

Why Did GetHuman Write "How Do I Return Verizon Wireless Equipment After I've Canceled?"?

After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Verizon Wireless Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return Verizon Wireless Equipment After I've Canceled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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