How and When Can I Upgrade My Verizon Phone?
Verizon allows you to upgrade to a new device whenever you please. If you are eligible, you may use a monthly device-payment agreement to upgrade. If you are unsure of your eligibility, sign in to ‘My Verizon.' Navigate to the section ‘My Devices.' If a device is labeled ‘Upgrade,' it is ready to be upgraded immediately. If a line is not yet eligible for an upgrade, follow these steps;
Upgrading an Old Device on Your Account to a Newer One that You Already Own
If you already own a device, you can upgrade it using the 'Bring Your Own Device' page in My Verizon.
Upgrading and Keeping Your Plan
Once you have placed your order, you may be invited to back up your content on Verizon Cloud. The first 30 days of use will be free and you can cancel your subscription whenever you please.
How to Upgrade and Change Your Plan
When you have placed your order, you will be invited to back up your content with Verizon Cloud
Switching Upgrades with Someone Else
With Verizon, it is easy to transfer an upgrade from one line to another. If you have multiple devices on your account and you qualify for an upgrade, you can transfer the eligibility to a different line. Follow these steps to transfer upgrade eligibility between different lines;
1. Go to the page ‘My Devices' in My Verizon
2. Select a device shown as ‘Upgrade eligible'
3. Click on the option ‘Transfer upgrade. 'If you don't find the Transfer Upgrade link, you are not eligible to transfer your upgrade eligibility.
4. Select the mobile number you wish to transfer to
5. Click ‘Transfer'
If you are not eligible for an upgrade, you may pay a retail price for your upgrade.
If you need support from Verizon, you may visit their customer support team. The best way to contact Verizon is on the phone. You may also speak with a representative through live chat. If you don't need to speak directly with a support representative, consider seeking support via Twitter. Verizon's help desk has plenty of targeted tips and suggestions that may help you find quick solutions to your problem.
After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How and When Can I Upgrade My Verizon Wireless Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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