Verizon Wireless: How do I reach a Customer service rep from Verizon?

i switched/downgraded phones and have been billed for the phone i previously had and i do not know why because I do not use that phone any more.
ETA:37 minutes·2 steps
Info needed: Name on the account, Account phone number, Billing address
Follow the steps below to solve this issue. Don't have the patience? Have a GetHuman pro do it for you.
1

If you are looking to call Verizon Wireless, you can use this number to do so call Verizon Wireless here.

2

For all of the other methods, including phone numbers to other departments as well web contact methods and email address, use this link contact info here.

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