What Questions Should I Ask Verizon Wireless When Shopping for a Cellphone Provider?

This article lists questions to ask Verizon Wireless when shopping for cellphone plan. The article has four sections of questions: availability, cost, data and special features as well as two hyperlinks to reach customer service via gethuman.com.

Since 2000, Verizon Wireless has set standards in cellphone service throughout the world. Verizon is known for reliable coverage, a variety of plans and devices and consistent services. If you are considering purchasing cellphone service from Verizon Wireless, asking the questions listed here can help you get the plan that best meets your needs. Also, you can contact customer service here for more assistance.


Verizon Wireless boasts of having the largest wireless network in the country, and it is backed up by the numbers. Verizon has more wireless customers than the competition; however, that doesn't mean Verizon is available everywhere. You want to ask the following questions to make sure a Verizon Wireless plan will work in your area:

  • Does Verizon Wireless service your zip code?
  • What kind of network does Verizon Wireless use?
  • How does it guarantee coverage?
  • Where would coverage be less accessible when traveling?

Cost of Your Plan

Asking Verizon Wireless these questions about pricing and plans will help you get something that will work for you:

  • What plans are offered by Verizon Wireless, and what is the price of each plan?
  • What promotions does Verizon offer? Are there any deals going on at the time of the call?
  • Can you get a discount if you are military or a teacher or a senior citizen? Can you get a discount through your company?
  • Are there any bundles that provide discounts, and how do those bundles work?
  • What devices are available from Verizon Wireless? How much are the devices, and is there a payment plan? Do some plans offer free devices for entering a contract?
  • What contract plans and pay as you go plans are available? What are the advantages of each?
  • Does Verizon offer discounts for things such as auto-pay or paperless billing?

How Fast Is the Data?

People today use their phones for more than just calling others. They have become communication and entertainment hubs for cellphone users that are part of everyday life. Below are some questions you can ask about data speeds:

  • Does Verizon Wireless have unlimited data plans? Even with unlimited data, are there times data would switch from high-speed to low-speed data?
  • For plans with limited data, what happens if you go over your plan limit? How much is "extra" data if you have a limited data plan?
  • What guarantees does Verizon Wireless offer on data speeds?
  • How does Verizon Wireless data speeds measure up to the competition?

Other Features

Once you've learned about the plans, pricing and data speeds, you want to find out what other features are available from Verizon Wireless. Here are some questions to ask about additional features on your new plan:

  • How much is international talk and text?
  • Does Verizon Wireless partner with streaming services for television and movie packages?
  • How do you activate parental controls and device location features?
  • How much is insurance on your device, and what are the terms of the insurance? How do you make a claim if your device is lost or damaged?

Shopping for a cellphone plan with Verizon Wireless is easy when you ask these questions. By engaging with customer service in an informed direction, you will get the device, price and plan that keeps you connected. Contact customer service here for more information.

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Why Did GetHuman Write "What Questions Should I Ask Verizon Wireless When Shopping for a Cellphone Provider?"?

After thousands of Verizon Wireless customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Questions Should I Ask Verizon Wireless When Shopping for a Cellphone Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon Wireless if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Questions Should I Ask Verizon Wireless When Shopping for a Cellphone Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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