Verizon Wireless is the brand name of Cellco Partnership and is a subsidiary of Verizon Communications. The company was founded in 2000 and has grown to become the second-largest wireless telecommunications provider in the United States. Verizon Wireless has over 118 million subscribers and over 2,300 retail locations. If you're a customer with Verizon and need to change or cancel a payment arrangement, keep reading for the detailed instructions.
If you're having trouble making changes to your payment arrangement, online or via the app, you can call into Verizon's customer service line. The customer service representative will walk you through some troubleshooting so you can fix the technical issues. If that doesn't work, the agent can make your requested changes on your behalf. Keep the customer service representative on the line until you receive an email confirming your desired changes have been made.
If you prefer to get assistance online, you can access the Verizon customer service live chat function. You will have to provide some account and personal details to verify your identity. Note that if the agent is making changes on your behalf, do not provide credit card information over the chat function as it's not secure.
After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Change or Cancel a Payment Arrangement I Made with Verizon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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