Verizon Wireless is an American telecommunications company that has a legal business name of Cellco Partnership. Currently, Verizon providers services to more than 118 million subscribers and is the second-largest telecommunications provider in the United States. Verizon offers its customers wireless phones and tablets as well as phone plans. If you have a Verizon phone that you have lost or think has been stolen, keep reading to find out your next steps.
Before you take any further action, you should attempt to locate your device. You can do this by using a GPS enabled tracking app. However, the app would have had to been downloaded and activated on your phone before you lost the device.
The type of app that you'll use will depend on the brand of your phone.
If this doesn't work, you don't have these apps activated, or your phone is showing up at a stolen location, you can move on to the next stage.
Call into the Verizon Wireless customer support line and report your phone stolen. The customer service agent will be able to suspend your phone so anyone who finds it is unable to use it. You should receive a confirmation email once the phone's service has been suspended. Keep the agent on the line until you receive this email.
Additionally, the customer service representative can provide you with your options in terms of the next steps and a new phone.
If you prefer not to speak to someone on the phone, you can use the Verizon Wireless live chat function. Ask the customer service agent for help in suspending your phone's service. You may need to provide personal and contact information to confirm your identity before any action can be taken on your account.
You should receive a confirmation email once the phone's service has been suspended. Keep the agent on the chat until you receive this email.
After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Can I Track a Lost or Stolen Verizon Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Track a Lost or Stolen Verizon Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies