How Do I Check If There's a Verizon Internet or Cell Service Outage?

To check for outages in your area, use a Verizon Outage Map or contact Verizon Support to report the issue you are experiencing. If there isn't a large-scale outage in your area, use the Verizon Troubleshooter to help diagnose your service problem. If the troubleshooter cannot help, you will be assigned a Verizon support agent for personal help.

Are you experiencing an unexpected outage from your Verizon internet or cell phone service? In this article, you will get the steps to check to see if there is a large outage affecting your area. This article will also cover a personal service outage, and how to check for the estimated time of repair.

Checking for an Outage in your Area

Large-scale outages cause you and your surrounding area to be affected by a service outage. These outages can happen due to harsh weather conditions or a malfunction in the Verizon internet or cell phone service equipment resulting in no connection on your devices.

If you are unsure if there is an outage in your area, here are some online sources that may help:

Verizon DownDector Outage Map

1. Visit Verizon's DownDector

2. Click on 'Live Outage Map' to view the reported Verizon outages in the United States

3. You can zoom in or out using the controls in the top right of the map. This helps give an accurate reading of your location.

4. Reported outages will appear highlighted yellow on the map.

Verizon Support

1. Sign-in to your Verizon account.

2. Clarify your service that is experiencing an outage by clicking the Wireless, In-Home, or Business options at the top of the page.

3. Once your Verizon Service has been chosen, click 'Support' on the main menu.

4. For a wireless device outage, visit the Verizon Troubleshooting Assistant for personalized help for your wireless device.

5. For a home internet outage, scroll down and click on 'Fix Connection Issues'

6. For a business internet outage, visit the Business Internet Connection Support to receive help on solving an internet outage for your business.

7. Verizon will ask specific questions to help locate the cause of your service outage.

Verizon Forums

1. Visit the Verizon Forums

2. Click on the Forum topic 'General Discussions.'

3. Scroll through the recent forum posts for information on an outage

4. If you do not see any posts relating to your area, write a post explaining what you are experiencing to the members of the forum.

If you are unable to access websites during an outage, contact the Verizon Support phone number for information. Verizon's support will assign you a ticket for the estimated repair times and any updates on the repair process.

Verizon Customer Service Contact Page

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Why Did GetHuman Write "How Do I Check If There's a Verizon Internet or Cell Service Outage?"?

After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check If There's a Verizon Internet or Cell Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check If There's a Verizon Internet or Cell Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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