Disputing and winning a charge with Verizon does not need to be difficult. With enough preparation, you can win a complaint dispute. Even though Verizon does not want to lose money in disputes, it tries to retain its customers. Follow these steps to make a dispute;
1. Identify the exact charge you want to claim and set a specific goal in mind. Make sure that you can explain it on the phone and that you understand why you deserve the goal in mind.
2. Get all the important documents ready. You cannot win a dispute if you are not prepared. Some of the details that you must have when calling include; the mistakes that you think were made, applicable dates, and bills from Verizon. Having the facts in front of you increases your chances of winning.
3. Rehearse your complaint. Make sure that your complaint sounds professional and compelling. You can practice it in front of your friend or family member to test how compelling it is.
4. Be polite. When you are connected with a representative, they may try to make it sound like you are at fault. Anticipate it and try to maintain your cool at all times. Politely explain why they are at fault and wait for them to respond. If you use rude or offensive language, the incident will be noted to your account. Your account may be flagged making it difficult for you to get help from the support team and management.
5. Give your wireless number to the agent. They will view your account, confirm your balance, and verify the amount that is due. Ask to be connected with the right customer service department based on your dispute.
6. When you are connected to the right department, request to be connected with a supervisor. If they wish to call you back, write down the person that is supposed to call you and the time when they are supposed to call.
7. When you are connected with the supervisor, politely explain to them why you are disputing a charge. Be patient and avoid language that may come off as hostile. Take notes of everything the supervisor says. You may need to use the information later on. Let the supervisor know that you are taking notes. This will encourage them to get you the help you need.
8. If you do not get the help you need with a supervisor, tell them you are calling as a last resort before filing in a claim with your local court. They will try to avoid the expense and hassle that comes with legal claims.
9. Ask for exactly what you want but keep your request reasonable. Avoid saying too much as it may reduce your chances of getting the help you need. Be quiet after you state what you want. The supervisor won't help you if you do not give them a chance to talk. If they do not help you, ask for the next level supervisor.
10. Ask to have all the information and agreements documented to your account. If any promises are made, ask that they be noted down. Some supervisors may try to get you off of the phone by making promises that they do not intend to keep.
If you contact Verizon but do not get any help, you may have to get help from your local courthouse. File a claims lawsuit and you may get the help you deserve. You do not need to hire an attorney. The process is simple and it does not require you to spend a lot of time.
After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Dispute a Charge with Verizon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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