How Do I Downgrade My Verizon Package?

A Verizon package downgrade can be done through the My Verizon website or mobile application using slightly different processes. A downgrade can be a total plan reduction or it can involve reducing allowances for some elements of your package. If you fail to downgrade your Verizon package on your own, you should contact customer service immediately via phone or live chat.

How Do I Downgrade My Verizon Package?

Verizon Communications is one of the largest telecommunication and media companies in the US. The firm has several subsidiaries through which Verizon offers internet, text and call services in addition to TV and cable.

If you have a Verizon package, you can change your entire package or aspects of your package whenever you desire. Changing aspects of your package involves changing the current allowances for your current plan.

You can make the modifications to your Verizon package using the Verizon website or the MyVerizon app. The following processes outline the changes you can make to your Verizon package.

Changing Your Verizon Wireless Package

Changing through My Verizon Website:

  1. Open the Verizon website on your web browser
  2. Log in to your Verizon account and go to the ‘Change Your Plan' page
  3. Click ‘Explore Plans'
  4. Click ‘Explore Unlimited'
  5. Click ‘Continue'
  6. Select ‘Pick a Plan' and choose the package to which you want to change
  7. Click ‘Pick this plan'
  8. Repeat steps 6 and 7 for any other device on your Verizon account
  9. After you have selected a plan for each of your device, click ‘Continue'
  10. Hover the pointer over the ‘This Cycle' dropdown menu at the apex of the page and select a date when you would like the change to be made
  11. Review your plan changes and when satisfied, click ‘Confirm.'

You can select to activate your new package starting from the next billing cycle and it will be activated on the beginning date of your billing cycle.

Changing through My Verizon App:

  1. Open the My Verizon application
  2. Click the Menu icon on the top left side of the screen
  3. Tap ‘Account'
  4. Select ‘My Plan'
  5. Tap ‘Explore Sizes'
  6. Select ‘Show me unlimited options'
  7. Tap ‘Next'
  8. Tap ‘Select Plans'
  9. Select ‘Pick a Plan'
  10. Continue swiping right until you see a plan you like and then click ‘Pick this plan.' The My Verizon app has a feature that allows you to compare your current plan to other plans. The feature is labeled ‘Compare' and you can tap it at this step and use it to compare plans
  11. You have the option to apply the plan change to a single Verizon service or all of them. Choose ‘Apply to all' or ‘Apply to this line' depending on what you want. To choose different plans for different lines, you will have to repeat steps 9 and 10 for all lines.
  12. Tap ‘Continue'
  13. Select when you would like the change of packages to begin and tap ‘Next.' You can choose to apply the changes ‘Today'. You can also choose to apply the changes to ‘This Cycle' and you can choose ‘Next Cycle'. The options presented will depend on your Verizon account and the type of alterations being applied to it.
  14. Review the changes to your package and when satisfied tap ‘Confirm'

If changing your Verizon package using the above processes yields no results, you should contact Verizon customer service and request assistance. You can reach them through either phone or via live chat

Calling Verizon customer service is the by far the most effective manner to reach them. They have several customer service numbers due to the high number of calls they receive daily. You can find them all on GetHuman.

Moreover, you can have a live chat with Verizon's customer service agents and ask them to downgrade your package. Using the live chat is really fast and efficient. To obtain the live chat link, visit GetHuman.

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How Do I Downgrade My Verizon Package?

Why Did GetHuman Write "How Do I Downgrade My Verizon Package?"?

After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Downgrade My Verizon Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Downgrade My Verizon Package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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