Verizon sell a wide range of devices including tablets and smartphones through which you can access any of their services. Devices brought from Verizon are often configured only to use their services and it would take some doing to use other services on the device.
Issues that may afflict your device and for which you may need support include unlocking your device, problems with your SIM card or changing mobile numbers. Verizon has several avenues through which you can get device support including:
Verizon Support Page
Verizon has a very conclusive support page which addresses many problems that your device may face. They have articles on issues such as verifying device information, upgrading a device, removing or adding a device to Verizon Wireless and changing the address associated with a device.
However, whenever you need device support, the first option should be to visit the comprehensive Verizon FAQ page since you will be using a wireless device. You can get device support using the following process:
An alternative option you can utilize to acquire device support is calling the Verizon customer service number. This is probably the best option to get device support and should be done if the support page has proven inconclusive.
The benefit if calling a Verizon customer service agent for device support is that you can apply the solutions in real time. You can the see if the solution is successful and try alternative ones if not.
You can find the number on GetHuman. You can also leave your number through the site so that Verizon Wireless can call you back and you can skip the hold time.
If you are a new Verizon customer, calling from abroad or want to specifically call the technical support team, you can find their contact information on GetHuman. You can acquire device support from any of the lines.
Verizon's live chat is also a viable option through which you can obtain support for your device. It is not only quick but it is also available at any time.
You can get the link to the live chat from GetHuman.
For device support issues that are not immediate, you can contact Verizon through their online help desk. The online help desk can be surprisingly useful if used properly.
You can get the online desk details from GetHuman.
If you have multiple devices, you can acquire support for your device through the 'My Verizon' mobile app. The app is only available on the App Store for iOS devices and is completely free. Android users of Verizon will have to utilize the other options provided. To download the app:
1. Launch the Apple app store from the alternative device
2. Search for Verizon in the search bar on the landing page
3. Select 'My Verizon' from the list of options
4. Download the app and sign in to your Verizon account
5. Select the 'Support' tab in your homepage
You can find a pertinent topic on the page or use any of the contact details presented on the page to contact customer support directly from the app.
After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Device Support for My Verizon Device? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Device Support for My Verizon Device? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.