How Do I Make a Payment Arrangement with Verizon?

If you can't make your bill payment with Verizon you can choose to make a payment arrangement. Keep reading for detailed instructions on how to do so.

Verizon is an American telecommunications company offering wireless mobile services and products to its customers. The company was originally founded in 2000 and owns over 2,000 retail locations across the United States. If you are a current customer with Verizon and need to make a payment arrangement, keep reading for instructions on how to do so.

A payment arrangement is when a customer needs more time to make a payment on one of their Verizon bills. You agree to pay Verizon the outstanding amount on a date past the bill's due date. When you set up a payment arrangement, you choose the date you will pay, keep your service from being canceled, and keep your account from potentially being forwarded to a collections agency.

Set Up a Payment Arrangement with Verizon Online

  1. Go to
  2. Sign in to your account with your mobile number or User ID and password.
  3. At the top of the screen, select ‘Pay Bill' in the menu section.
  4. Next, click ‘Payment Options.'
  5. Select ‘Set up a Payment Arrangement.'
  6. Your personalized options for selecting a payment arrangement appear. Enter your payment details and your future payment date.
  7. You should receive a confirmation email once the action is completed.

Note that you need to be the Account Owner or the Account Manager to set up a payment arrangement.

Set Up a Payment Arrangement with the Verizon App

  1. Open the Verizon app on your phone.
  2. If you're not already signed into your account, you will need to sign in now.
  3. On the upper left side of the screen, tap ‘Menu.'
  4. Next, select ‘Payment Options.'
  5. Swipe left to choose your payment method.
  6. Follow the prompts to enter your payment details and choose a future payment date.
  7. You should receive a confirmation email once the action is completed.

Call into Verizon Customer Service

If you're having difficulties confirming a payment arrangement online, you can call into the Verizon customer service center. Note that you will need to provide personal and account information to confirm your identity. Provide your payment details and the date you wish to make the payment arrangement on. Keep the customer service representative on the phone until you receive an email confirming the payment arrangement has been made.

Contact Verizon Wireless Customer Service Via Live Chat

If you prefer not to speak on the phone, you can contact Verizon Wireless' customer service team via their live chat. Note that you should never provide payment details over a live chat function so this option is best for troubleshooting. Let the customer service representative know that you're having trouble setting up a payment arrangement online or on the app and they will walk you through some possible solutions.

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Why Did GetHuman Write "How Do I Make a Payment Arrangement with Verizon?"?

After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Make a Payment Arrangement with Verizon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Make a Payment Arrangement with Verizon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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