How Do I Recover a Lost Password or Pin for My Verizon Account?

Verizon is an Internet and phone service provider that covers nearly 3900 cities across the United States. If you have forgotten or lost a password for your Verizon account, you can quickly receive a new one by using your email or phone number associated with the account. If you cannot recover your password using the automated options listed, you can call Verizon customer support.

Verizon is a phone and Internet service provider that covers nearly 3900 cities across the United States. To access your Verizon account online, you will need to set up your account with an email address that you must use each time you log in to your Verizon account. This email confirms you are attempting to log in. An email address attached to your Verizon account helps to keep your Verizon account safe and prevents possible fraudulent activity. Along with preventing fraudulent activity, an email address will help you to recover and set up a new password for your account. In this guide, you will learn how to recover a lost password for your Verizon account.

Recovering a Lost Password

If you have forgotten the password to your Verizon account, you can quickly create a new password by using your email address associated with your account.

  1. Visit the Verizon website and click the 'Sign in' drop-down menu in the upper-right corner.
  2. Click 'My Account' once the menu has dropped down.
  3. Click 'Forgot your info?' on the sign-in page; this will take you to the password recovery pages.
  4. Enter your mobile number or user ID associated with the account
  5. You will be asked to enter the ZIP code that is associated with the Verizon account.
  6. You will be given three options to choose from when resetting your password. You can send a link to your mobile phone, email, or a mailed letter to your address labeled on the account.
  7. Click 'Send Password'

Once you have followed these steps, a link will be sent to your option of choice to create a new password for your Verizon account. Another possibility is losing your User ID or mobile phone number associated with the account.

Recovering a Lost User ID

  1. Click 'Forgot your User ID?' on the password recovery page
  2. Enter the email address or mobile phone number associated with the account
  3. Click the link that is sent to your email address to recover a Verizon user ID

In some cases, you may have lost access to your email address that you had used for your Verizon account. You will need to contact Verizon to help confirm your identity and solve the problem.

Contacting Verizon

To solve your problems with recovering a password from Verizon, you may call the customer support phone if you are unable to use the other recovery options.

Verizon Phone Support

Calling Verizon's customer support is the quickest option to receive help on recovering your account. You will need to identify information such as your phone number, address, and answers to your accounts security questions.

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How Do I Recover a Lost Password or Pin for My Verizon Account?

Why Did GetHuman Write "How Do I Recover a Lost Password or Pin for My Verizon Account?"?

After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Lost Password or Pin for My Verizon Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Lost Password or Pin for My Verizon Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 6 months ago
Updated 4 months ago
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Verizon
How to recover a lost Verizon password
Recovering a lost Verizon password
lost verizon pin

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