Identity fraud is a very serious crime and must always be dealt with properly. If you believe fraud has been committed against you through Verizon then you need to deal with the issue promptly.
If you're acting on behalf of an individual the steps are different than if you're acting on behalf of a business.
Below are the steps you must take if you suspect you're a victim of identity theft. However, if you suspect a different type of fraud or theft, the steps to be taken will probably be different. The best way to take action is to contact Verizon directly. You can find their customer service line here with live wait times.
Gather the following items before calling Verizon:
For businesses, you will need two forms of ID. Firstly, a form of government-issued photo ID from the appropriate party. Secondly, a form of identification for your business from the list below:
You will also need to provide the full police report in an uneditable format like jpeg, png, or pdf.
After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Fraud or Scam to Verizon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report Fraud or Scam to Verizon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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