How Do I Report a Verizon Service Outage?

In case of a Verizon service outage in your home, you can try fixing it yourself by troubleshooting using various tips. If this fails, you should contact an in house technician to help you solve the problem. Other steps that you can take to report a Verizon service outage include Wi-Fi calling, visiting outage websites, and reading through Verizon's page on help with a service outage. If the failure is with the Battery Back Unit, then you have to make an emergency call.

How Do I Report a Verizon Service Outage?

Verizon Wireless is one of the largest network providers in the United States, boasting over 150 million subscribers. The network covers almost a hundred percent of the United States population. Therefore, if an outage caused by a bad storm or any other reason occurs, a lot of people are affected.

In case you experience Verizon service outage, be it with text messages, phone calls, or LTE, among other problems, here is what you should do to either solve or figure out what the actual issue is.

Sign up for Outage Alerts

First, sign in to your Verizon account and change the preferences for the different notifications such as the outage alerts. By doing so, you will receive an email or an SMS depending on what outage is in your area.

Try Turning It off and On

When you turn the power on, check the device that acts up first, and then turn it off and on after a few seconds. If you're having outage issues on several devices, then know that the problem is with your network.

Use Wi-Fi Calling

This is a temporary solution that targets to keep you connected even when the network is down. You should know how to set up this feature on your phone. For this to work, you need to be connected to an active Wi-Fi connection. However, if you use a Verizon hotspot for Wi-Fi connection, you have to find an alternative until the issue is checked. While using a public Wi-Fi connection, ensure you use a secure VPN.

Read Through Verizon's Page on Help With a Service Outage

By reading through Verizon's page, you can get information on various helpful troubleshooting tips. The tips can be of much help in cases where there is an issue with your device or network connection, but not a service outage in your area.

Apart from the troubleshooting tips, Verizon has a question and answer page that can be of help to you. You can also find links that you can rely on to get the information necessary in determining your problem, enabling you to decide whether to carry out simple troubleshooting or seek the services of a technician.

Make an Emergency Call in Case the BBU Shuts Down

For the Battery Backup Unit to remain functional, it must have a powerful battery. The BBU tends to shut down an hour before the battery is completely drained. To make an emergency call, press the battery emergency use button on the ONT, enabling it to reboot and offering you up to one hour talk time. Pressing the BBU button helps it operate until the battery is fully drained.

Visit Outage Advice Websites

If you think you are experiencing an outage in your area, many websites can help you report it. Outage.report service is essential as it helps you know whether a reported outage is affecting your area, and also enables you to see where the outage hotspots are.

You should also check out downdector.com to help you determine the instances of outages for the past one day. That way, you can know if your problems have been reported, or they are arising from an earlier disruption.

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Why Did GetHuman Write "How Do I Report a Verizon Service Outage?"?

After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Verizon Service Outage? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Verizon Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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