How Do I Return Verizon Equipment After I've Canceled?
Verizon is one of the big four telecommunication giants in the United States. They offer a wide variety of services including call, text and data services.
When you sign up for Verizon you will be given certain pieces of equipment depending on the services you acquire. The equipment is meant to be used only by Verizon customers.
When you cancel your Verizon service, the company policy requires you to return all the Verizon equipment in as excellent quality as possible. If you fail to return this equipment, you will be charged extra fees when cancelling your Verizon service.
There is a large number of reasons why you may want to cancel your Verizon service and return their equipment. The most common reason is getting a better deal elsewhere which offers better quality service or lower prices.
Another common reason is unsolvable disputes with Verizon. Such disputes may include unwarranted charges, being overcharged or poor service delivery.
Other reasons include moving to an area without Verizon coverage or simply deciding you do not want to use the service anymore.
Regardless of the reason why, you have to return the equipment to Verizon once you cancel your service. Devices you may have to return include the router, DVR and cable box.
Returning the Equipment
You should ensure that you have replaced the Verizon equipment before returning it to avoid any inconveniences. The process of returning equipment to Verizon is as follows:
You can also return the equipment to a Verizon store. However, you will need to create a return kit online and print a label before doing so.
The system may state that your service cancellation is still pending so you should wait for the service cancellation to be final before returning any equipment. You will then go to a Verizon shop, talk to a shop attendant and they will give you instructions as to how to properly return the equipment.
The last option at your disposal is contacting Verizon customer service. You can also contact them if you are unable to return their equipment by shipping it or leaving it at a Verizon store.
Verizon customer service is very helpful in this regard and will walk you through the process of returning the equipment. However, there are certain things that they cannot change such as if the system has not yet cancelled your service.
You can contact Verizon customer service in several ways including chat, phone and email. You can initiate contact directly from the Verizon customer support page or you can visit GetHuman to attain their contact information.
After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Verizon Equipment After I've Canceled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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