How Do I Return Verizon Equipment After I've Canceled?

You may cancel your Verizon service for a wide range of reasons. When you do, you are required to return Verizon equipment including Cable Boxes and routers. You can return equipment to Verizon by shipping it to them or by leaving it at a Verizon shop. Contact customer support if you have any issues.

Jul 9, 2020

How Do I Return Verizon Equipment After I've Canceled?

Verizon is one of the big four telecommunication giants in the United States. They offer a wide variety of services including call, text and data services.

When you sign up for Verizon you will be given certain pieces of equipment depending on the services you acquire. The equipment is meant to be used only by Verizon customers.

When you cancel your Verizon service, the company policy requires you to return all the Verizon equipment in as excellent quality as possible. If you fail to return this equipment, you will be charged extra fees when cancelling your Verizon service.

There is a large number of reasons why you may want to cancel your Verizon service and return their equipment. The most common reason is getting a better deal elsewhere which offers better quality service or lower prices.

Another common reason is unsolvable disputes with Verizon. Such disputes may include unwarranted charges, being overcharged or poor service delivery.

Other reasons include moving to an area without Verizon coverage or simply deciding you do not want to use the service anymore.

Regardless of the reason why, you have to return the equipment to Verizon once you cancel your service. Devices you may have to return include the router, DVR and cable box.

Returning the Equipment

You should ensure that you have replaced the Verizon equipment before returning it to avoid any inconveniences. The process of returning equipment to Verizon is as follows:

  1. Launch your web browser and open the Verizon website.
  2. Go to ‘Create Return Kit.' Sometimes the system may not find your information so if it does not you should contact customer support. If it does present your account information, you will see all the pieces of equipment that need to be returned to Verizon for your service to be effectively cancelled.
  3. You should check your email for confirmation of your service cancellation and also of the items that you are supposed to return to the company.
  4. You will be given the option of downloading and printing the label you will use to send the equipment.
  5. Get a strong carboard box and place all the equipment inside.
  6. Wrap the package and place the label you printed onto the box.
  7. Select a carrier of your choice and send back the Verizon equipment. You are responsible for paying the shipping costs for returning equipment.
  8. Wait for confirmation from Verizon that they have indeed received the package with the returned equipment.

You can also return the equipment to a Verizon store. However, you will need to create a return kit online and print a label before doing so.

The system may state that your service cancellation is still pending so you should wait for the service cancellation to be final before returning any equipment. You will then go to a Verizon shop, talk to a shop attendant and they will give you instructions as to how to properly return the equipment.

The last option at your disposal is contacting Verizon customer service. You can also contact them if you are unable to return their equipment by shipping it or leaving it at a Verizon store.

Verizon customer service is very helpful in this regard and will walk you through the process of returning the equipment. However, there are certain things that they cannot change such as if the system has not yet cancelled your service.

You can contact Verizon customer service in several ways including chat, phone and email. You can initiate contact directly from the Verizon customer support page or you can visit GetHuman to attain their contact information.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Return Verizon Equipment After I've Canceled?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return Verizon Equipment After I've Canceled? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Verizon

Asked 4 years ago
Updated 4 years ago
Viewed 1,764,838 times
Verizon
Return Verizon Equipment
Cancel verizon Service

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!