How Do I Update Information in My Verizon Account?
Verizon allows you to update your information whenever you want. You can update your name or billing address.
Updating Your Billing Address
You can update your Verizon billing address online or on the app. Follow these steps to change your billing address online;
1. Open the ‘Change Billing Address' page
2. Enter your new address
3. Tap ‘Submit' to complete the process
To change your billing address on the My Verizon app, follow these steps;
1. Click on the navigation menu icon at the top left
2. Sign in if you haven't
3. Click ‘Account Settings
4. Click ‘Manage Addresses;
5. Enter your updated Billing address
6. Click ‘Edit'
Updating Your Account PIN
You may change your account PIN online or on the phone. Follow these steps to change it online;
1. Open the ‘Change Account PIN' page
2. Sign in and enter your new account PIN
3. Retype it and enter your new PIN
4. Click ‘submit' to complete the process
Using the My Verizon App
1. Click ‘Account' on the menu
2. Click ‘Account Settings'
3. Click ‘Security'
4. Click ‘Manage Account PIN'
5. Enter your new PIN and click ‘Next'
Updating Your Password
Your Verizon password should be strong. You can update it whenever you please. Follow the steps to change your password online.
Keep your new password confidential.
Updating Your Secret Question
1. Find the page ‘Change Secret Question'
2. Choose your new Secret Question
3. Enter the answer and click ‘submit'
Updating Your User ID
1. Open the ‘My Profile' page
2. Click ‘Change User ID'
3. Enter your new user ID
4. Click submit to complete the process
Updating Your Name
If you have had a legal name change, you can update your name on Verizon FiOS. The support agents may require that you provide proof of name change. You must also provide them with your billing account number.
Contacting the Support Team
There are lots of ways to contact Verizon if you need help. Whichever option you choose, the support agents are friendly and supportive. They will direct you to the best possible help.
The best way to contact Verizon is on the phone. You will be connected with a customer support representative that can help you. They will ask about the challenges you have experienced and the type of help you hope to get. If the support agents ask for any information, try to avail it as soon as you can. Alternatively, you may speak to the support representatives on live chat.
Consider seeking support on Twitter if you don't wish to speak directly with a support agent. Since it is a public platform, the customer care agents are likely to get back to you fast. The support agents may not always give you support on Twitter. They may direct you to contact them on the phone.
Use the Verizon help desk to seek support if you need it. It is the first support alternative for most Verizon users. It covers plenty of issue-specific topics and questions. If the support agents can't help you on the phone, they may direct you to continue communication on the phone.