What Do I Do If I Have a Billing Question with Verizon?

Verizon Communications offers its customers a wide range of services including internet, talk and text services. They also sell electronic devices through which you can enjoy their services. Verizon is the second largest communication services provider in the country only surpassed by AT&T.

Depending on the services you use from Verizon, your bill may have questionable aspects that you would like to challenge. Verizon does have a tool on their website through which you can view you bill at any time and dispute any charges on it.

Not only can you view your current bill online, you can also view past bills. You can also print, download and export your bill for other purposes such as safekeeping or to send it to a third party.

If you have a billing question that you would like to bring up with Verizon, you will have to contact them directly. However, there are certain things that you should understand before taking up such an issue.

Your Verizon bill can be different than quoted for a variety of reasons. You may incur extra charges if you make long distance phone calls, you may also incur extra charges if you have pending orders or adjustments or you may also have unpaid billing charges.

Moreover, you should not contact Verizon about a billing issue just because your bill is different from last month. You should not expect the same bill amount every month due to promotions, taxes and change in services among other things.

Moreover, it can take up to two billing cycles for Verizon credits to be reflected in your account. Only after that period should you contact Verizon about the issue.

It is also crucial to note that you will be billed one month in advance for most Verizon services. You should also expect extra charges if you made any changes to a Verizon service in the midst of your billing cycle.

Your Verizon bill will also include federal, state and local taxes, governmental surcharges and fees. The above charges will vary depending on the Verizon charges you use.

The final reason why there may be charges to your Verizon bill which you do not understand is that you may link third party charges to your bill. In such a scenario, you should contact the third party service provider and ask them about the service and the subsequent charge.

You should also visit Verizon forums and FAQs page to see if there is any answer to your billing query. If you find no answers, you should contact Verizon.

You can contact Verizon in the following ways:


You can raise a billing inquiry with Verizon directly from their website through the following process:

  1. Launch your web browser and open the Verizon website
  2. Select whether you're asking about wireless, residential or business services
  3. Scroll to the bottom of the page and then click 'Contact Us.' You will be directed to the contact support page
  4. Click 'Billing and Account'
  5. You can choose to post your question in the forum or initiate a chat and you will soon receive a response.

If initiating a chat with a Verizon customer service agent in the above manner fails, you can try retrieving the live chat link from GetHuman and posting it in your browser. It is a very fast and efficient way to raise billing inquiries with Verizon.


You can also call Verizon's customer service and ask your billing question directly to a customer service agent through the phone. Calling customer care is the most common method or raising billing inquiries as people prefer getting their information directly from a company agent.

You can find Verizon's customer service number on GetHuman.

Why Did GetHuman Write "What Do I Do If I Have a Billing Question with Verizon?"?

After thousands of Verizon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Have a Billing Question with Verizon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Verizon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Have a Billing Question with Verizon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 16 days ago
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