Viagogo is an online ticketing company that makes it convenient to get your tickets. Unfortunately, getting a refund when a ticket is rendered invalid can be a long process. Plenty of companies struggle to get refunds. The ticketing company requires customers to provide evidence that their tickets are invalid or that they have not been allowed into an event. In some cases, complaints may take weeks to clear. Fortunately, it is possible to contact Viagogo through GetHuman and get your refund fast.
The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. You should get the exact tickets that you ordered. You may also file for a claim if your tickets are invalid or not accepted at the venue. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. In such cases, you should contact them as soon as possible and report the problem.
If you discover any issues that relate to your ticket before the date of the event, you should report them within 10 working days after you receive your tickets. If you take too long, the Viagogo Guarantee may not cover you.
If you find out that your ticket is restricted, it is wise to contact Viagogo as soon as possible. If you wait too long, you may not be entitled to a refund.
If you have attempted to get into an event and denied entry because of certain restrictions, you are eligible for a refund.
If you notice problems with your ticket on the date of the event, you should contact Viagogo within five working days. Report the issue in as much detail as possible and wait for feedback. You may have to fill in a Dispute Claim Form. Provide lots of information and make a claim for a refund. If you complete the form, you must return it to Viagogo within 10 working days to get a refund.
Viagogo has the right to deny your request for a refund. They may do that if you make a fraudulent claim. You may be prohibited from accessing their website.
Can I Cancel or Change My Purchase?
Once you purchase a ticket on Viagogo, it is impossible to cancel or change it. All orders are considered final. If you notice that your tickets are invalid before the date of the event, your best option is to re-list them. Click on the link 'Sell' on the event.
Viagogo will help you market your tickets until you find a new buyer. Relisting your ticket is free of charge if you originally purchased them from the site.
It may be difficult to relist some tickets. If the date of your event is too near, it may not allow secure delivery
When Your Event is Canceled or Postponed
If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase.
If your event has been postponed, you do not need to return your ticket. It will stay valid for the new date. You will receive an email notification from Viagogo explaining the same. The email you receive will contain the specific details of your account. It will explain the steps that you must follow.
If you have trouble getting your refund from Viagogo, contact the customer support team for help. For the best service, you should try to provide as much information as possible. You may contact them by email or phone. If you contact them by phone, you will be connected to an agent who will speak to you and guide you.
After thousands of ViaGoGo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Can I Get a Refund from ViaGoGo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ViaGoGo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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