How Do I Find My Tickets on ViaGoGo?

With that many people selling and buying tickets for so many events, issues are bound to arise. However, Viagogo has tried to make the process of acquiring and receiving your tickets regardless of where you are with these helpful tips.

How Do I Find My Tickets on Viagogo?

Viagogo is an online ticket resale marketplace where people from more than 150 countries can sell tickets for all manner of events including flights, concerts and sports games. With that many people selling and buying tickets for so many events, issues are bound to arise. However, Viagogo has tried to make the process of acquiring and receiving your tickets regardless of where you are.

You can either sell or buy tickets on Viagogo. When buying a tickt ensure that it has as much information as possible. It also helps to compare it with pictures of other tickets online so that you know your tickets are legitimate. I will show you how you can find your tickets on Viagogo in several scenarios beginning with how you download your tickets.

Downloading your tickets on Viagogo

Downloading your tickets on Viagogo is a relatively straightforward process.

  1. Open the Viagogo website and log in to your account
  2. You should see a "Buy Tickets" tab on the top right hand side of your screen. Click on the tab
  3. You will be directed to Viagogo's directory of events where you will choose the particular event whose tickets you are seeking
  4. Once you select the event, you will be notified if your event's tickets are ready to download. Once the ticket is ready to download, you will receive an email from Viagogo with a link to download the tickets
  5. After clicking the link, you can preview the tickets and decide whether to print them out or save them in PDF form. Only one copy of the tickets' barcode will be accepted at the event

You can also download your tickets by visiting the "Purchases" section of your Viagogo account. Follow the instructions provided to download the tickets.

Receiving your tickets

Viagogo closely monitors every ticket order. Event organisers usually release tickets to an event weeks or sometime days before an event. As soon as they release the tickets, you will receive an email notification.

If you want the tickets sent to a particular physical address, you should ensure that you or someone else will be available to receive and sign for the ticket delivery.

It would be prudent to make sure that your phone number and default delivery address are in order just in case Viagogo need to contact you.

If you purchase e-tickets, then Viagogo will notify you via email as soon as they are ready to download and print. Instant download e-tickets are ready for download and print from your "Purchases" a short while after purchasing them.

Receiving tickets while travelling

Viagogo can deliver tickets almost anywhere in the world so you do not have to worry about receiving your tickets if you are on the move. If you are travelling to the event, add your travel address and expected travel departure date as soon as possible so that the tickets are sent to the right location as soon as they are shipped.

It is crucial to update your information because once an order ships, you cannot change the address. It's impossible to cancel or exchange tickets once a purchase has been made as orders are considered final. You should relist the tickets for sale if you cannot use them. Viagogo will market your tickets and find a new buyer at no extra charge.

If you do not receive your tickets, you should contact Viagogo. The best way to contact them is as follows:

  1. Log in to your Viagogo account with the email address you used to create your order
  2. Choose either 'My Purchases' or 'My Sales'.
  3. Select the order you wish to contact us about and click on the 'Customer Support' link.
  4. Choose the query you want to ask.
  5. Viagogo will immediately check your order and one of their customer support advisors will reply as soon as possible with a tailored answer.

You can also find the link to Viagogos online help desk via GetHuman.

How Do I Find My Tickets on ViaGoGo?

Why Did GetHuman Write "How Do I Find My Tickets on ViaGoGo?"?

After thousands of ViaGoGo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Find My Tickets on ViaGoGo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ViaGoGo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for ViaGoGo Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like ViaGoGo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Find My Tickets on ViaGoGo? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 4 years ago
Updated 4 years ago
Viewed 794,781 times
Find a Reservation
ViaGoGo tickets
lost tickets
receiving your tickets
downloading my tickets
Find a Reservation
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!