How Do I Recover My Account Access to Viagogo?

If you need to recover your account access to Viagogo, you can easily do that with these helpful tips.

Viagogo is an online ticket reselling marketplace. Originally founded in 2006, the company has expanded greatly and now operates more than 60 global websites with customers from 160 countries. Viagogo allows consumers to buy and sell tickets safely.

If you need to recover your account access to Viagogo, simply follow the steps outlined below.

Reset Your Password

Your Viagogo account will only allow you to enter an incorrect password five times before locking the account down. It's recommended after the five attempts, you attempt to reset your password.

  1. Go to www.viagogo.com

  2. In the top right corner, click on 'Log In' under 'Existing Customers.'

  3. Click on 'Help Signing In.'

  4. You will be redirected to a reset password page. Insert your Viagogo email address. You will be sent an email with reset instructions.

  5. Follow the prompted instructions to create a new password and sign in to your account.

Forgot Your Username

  1. Go to www.viagogo.com

  2. In the top right corner, click on 'Log In' under 'Existing Customers.'

  3. Click on 'Help Signing In.'

  1. You will be redirected to a reset password page. Ignore the prompts to reset your password, and select 'I don't know the email I registered with/ I don't have access to the email I registered with.'

  2. You will be redirected to an online form. Provide your full name, a contact email, a phone number, an event you are attending soon or have attended in the past. The form also asks for the payment method used and the Order ID. This is mainly for if you've been locked out of your account and have an event coming up soon. Select 'Submit.'

  3. The Viagogo customer support team will reach out to you in a few business days. They will provide you with the next steps. If you have an event coming up soon, they will do their best to prioritize your request.

Check the Viagogo Help Forum

Unfortunately, Viagogo doesn't have a customer support telephone, email, or live chat function you can use to contact them directly. You can check the Viagogo Help Forum to see if someone else has had a similar problem to yours and if there's an answer.

How Do I Recover My Account Access to Viagogo?

Why Did GetHuman Write "How Do I Recover My Account Access to Viagogo?"?

After thousands of ViaGoGo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Account Access to Viagogo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ViaGoGo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for ViaGoGo Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like ViaGoGo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Account Access to Viagogo? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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