ViaGoGo is an online ticket resale marketplace where people from more than 150 countries can sell tickets for all sorts of events ranging from flights and music concerts to sports games. With millions of people selling and buying tickets for so many events, issues on the site are inevitable. However, ViaGoGo has tried to make the process of acquiring and receiving your tickets regardless of where you are as smooth as possible.
The first thing you have to do confirm that you are having trouble buying tickets on ViaGoGo is to ensure that you are using the correct process for downloading tickets which is as follows:
Downloading tickets on ViaGoGo
Downloading tickets on ViaGoGo is a simple and easy to follow process.
1. Open the ViaGoGo website and log in to your account
2. You should see a "Buy Tickets" tab on the top right hand side of your screen. Click on the tab
3. You will be directed to ViaGoGo's directory of events where you will choose the particular event whose tickets you are seeking
4. Once you select the event, you will be notified if your event's tickets are ready to download. Once the ticket is ready to download, you will receive an email from ViaGoGo with a link to download the tickets
5. After clicking the link, you can preview the tickets and decide whether to print them out or save them in PDF form. Only one copy of the tickets' barcode will be accepted at the event.
6. Pay for the tickets using your preferred method of payment and wait for the confirmation message.
You can also download your tickets by visiting the "Purchases" section of your ViaGoGo account. Follow the instructions provided to download the tickets.
If you try buying tickets using the process above but are still unable to do so, you should contact customer support. ViaGoGo has a poor history of successfully responding to complaints.
Their help is usually insufficient at best and in most cases, non-existent. Moreover, there are no dispute resolution companies or regulatory authority for ticket resale companies.
Therefore trouble with buying tickets on the site is an incredibly stressful situation. However, you do have to try and contact ViaGoGo's customer support in case you are having trouble buying tickets on the site.
The measures you can take when having trouble buying tickets on ViaGoGo are seeking help from other sources and contacting ViaGoGo directly.
Getting help from other sources consists of checking ticket resale community forums and seeing what other ViaGoGo members did when they had trouble buying tickets.
The best way to get in contact with ViaGoGo is through the following process:
ViaGoGo will assess your query and a customer support advisor will reply as soon as possible with a customized answer.
ViaGoGo has an online help desk where you can contact customer support about various issues including trouble buying tickets. The bad news is that the average time it will take to fix your problem will be 83 hours on average. The link to the help desk can be obtained from GetHuman.
You can reach out to ViaGoGo customer support through any of their social media pages. You can send them a tweet on Twitter or write a post on their Facebook page notifying them that you are having trouble buying tickets. A direct message on either platform is the best way to get a response. Be concise and clear in your message.
After thousands of ViaGoGo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I'm Having Trouble Buying Tickets from Viagogo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting ViaGoGo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like ViaGoGo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I'm Having Trouble Buying Tickets from Viagogo? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.