How Do I Cancel My Victoria's Secret Order?

Learn how to cancel a Victoria's Secret order quickly.

Apr 28, 2020

Victoria's Secret is an American lingerie company. The company sells women's women's clothing including sleepwear and athletic wear, lingerie, and beauty products in brick and mortar stores and online. The company was originally founded in 1977 and has locations throughout the world.

If you have recently made an order on Victoria's Secret and wish to cancel it, follow the steps outlined below.

Call Into Victoria's Secret Customer Service

Victoria's Secret policy states that they begin to fill orders as soon as they're placed. If you wish to cancel an order, you will need to act quickly. The order cannot be canceled if it's already been processed for shipment.

Call into Victoria's Secret customer service line and ask to cancel your order, You will need to verify your identity by providing some personal details. It can also be helpful to have your order number on hand to provide to the customer service representative. Your order number is stated on the email confirmation you received when placing the order.

If the customer service agent is able to cancel your order, ask them to send you a confirmation email the order has been canceled. Keep the agent on the line until you receive the email and review it to be correct.

Chat with Victoria's Secret Customer Service

If you prefer not to call in, you can contact Victoria's Secret Customer Service through their live chat functionality. You will need to provide your order number and some personal account details to verify your identity.

If the customer service representative is able to cancel your order, ask them to send you a confirmation email the order has been canceled. Keep the agent on the chat until you receive and review the email.

What To Do If It's Too Late To Cancel

If it's too late to cancel your order, Victoria's Secret recommends you place a second order of what you really want, and simply return your initial order after you receive it. Make sure to review Victoria's Secret return policy for your country before you take this route. Additionally, note that final sale items aren't eligible for returns.

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How Do I Cancel My Victoria's Secret Order?

Why does GetHuman Write How-to Guides for Victoria's Secret Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Victoria's Secret in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Victoria's Secret Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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