How Do I Get a Refund from Vimeo?
Learn what qualifies for a Vimeo refund and how to get it as quickly as possible without all of the normal frustration
Vimeo is an ad-free video platform that allows users to upload, host, and share videos. The organization was founded in 2004 and in 2007 became the first video sharing site to support high-definition video.
Note that Vimeo's refund policy states "all purchases are final and non-refundable." Vimeo does not provide refunds for:
Partial subscription periods
Unwatched video
And more
Some clear refund exceptions are:
Yearly subscription purchase are eligible for a refund within 30 days of purchase
Monthly subscription purchases are eligible for a refund within 5 days of purchase
There will be other circumstances when Vimeo will choose to issue a refund to a customer. This choice is at Vimeo's discretion.
If you need to get a refund from Vimeo, you will need to reach out to Vimeo Customer Support.
Check Vimeo's Help Desk for Refund Information
If you're not sure if you're eligible for a Vimeo refund, you can search the Vimeo Help Desk for more information. Chances are, someone else has been in a similar situation as you, and has already found the answer out.
If no one seems to have addressed your particular situation, you can post your question and you'll likely receive a response from the community or Vimeo's customer service team quite quickly.
Requesting a Refund By Emailing the Vimeo's Customer Service Team
Unfortunately, Vimeo doesn't have a customer service phone number or live chat option for you to contact. You will need to email into Vimeo's customer support inbox to request a refund. Make sure to provide as many details as possible so your request can be processed quickly. Provide you:
Full name as it appears on the account
Your account number
The refund amount requested
Details on why you believe you deserve a refund
It may take several days to receive a response from Vimeo. If you're approved for a refund, it will be given back to the original payment method.
Requesting a Vimeo Refund for iTunes Purchase
If you purchased your Vimeo subscription through iTunes, you will need to contact Apple Support for a refund. Vimeo cannot issue refunds purchased through the iTunes app.
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