How Do I Get a Refund from Vimeo?

Learn what qualifies for a Vimeo refund and how to get it as quickly as possible without all of the normal frustration

Vimeo is an ad-free video platform that allows users to upload, host, and share videos. The organization was founded in 2004 and in 2007 became the first video sharing site to support high-definition video.

Note that Vimeo's refund policy states "all purchases are final and non-refundable." Vimeo does not provide refunds for:

  • Partial subscription periods

  • Unwatched video

  • And more

Some clear refund exceptions are:

  • Yearly subscription purchase are eligible for a refund within 30 days of purchase

  • Monthly subscription purchases are eligible for a refund within 5 days of purchase

There will be other circumstances when Vimeo will choose to issue a refund to a customer. This choice is at Vimeo's discretion.

If you need to get a refund from Vimeo, you will need to reach out to Vimeo Customer Support.

Check Vimeo's Help Desk for Refund Information

If you're not sure if you're eligible for a Vimeo refund, you can search the Vimeo Help Desk for more information. Chances are, someone else has been in a similar situation as you, and has already found the answer out.

If no one seems to have addressed your particular situation, you can post your question and you'll likely receive a response from the community or Vimeo's customer service team quite quickly.

Requesting a Refund By Emailing the Vimeo's Customer Service Team

Unfortunately, Vimeo doesn't have a customer service phone number or live chat option for you to contact. You will need to email into Vimeo's customer support inbox to request a refund. Make sure to provide as many details as possible so your request can be processed quickly. Provide you:

  • Full name as it appears on the account

  • Your account number

  • The refund amount requested

  • Details on why you believe you deserve a refund

It may take several days to receive a response from Vimeo. If you're approved for a refund, it will be given back to the original payment method.

Requesting a Vimeo Refund for iTunes Purchase

If you purchased your Vimeo subscription through iTunes, you will need to contact Apple Support for a refund. Vimeo cannot issue refunds purchased through the iTunes app.

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How Do I Get a Refund from Vimeo?

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After thousands of Vimeo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Vimeo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Vimeo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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