If you are currently a Vimeo customer, but you would like to cancel your subscription and receive a refund, this guide could be of use to you.
You chose Vimeo as a platform for your videos because the company operates a highly customizable service that competitors do not offer. However, your circumstances have changed or you are not happy with the platform and would like to request a refund. Although you are unsure of how to do so. Fortunately, requesting a Vimeo refund is an easy process that can be carried out via the Vimeo website.
If you want to find out how to get a refund from Vimeo, follow this simple guide.
Before starting the refund request process, you must first determine whether your payment is eligible for a refund.
If you have purchased a yearly subscription, your payment remains refundable for 30 days after purchase. For monthly subscriptions, your payment is refundable for five days after purchase. Only subscriptions purchased within these timeframes will be eligible for a refund.
Furthermore, if you purchased a Vimeo subscription through iTunes, the Android App, or Roku, you will need to contact those providers to request a refund. Only purchases made through the Vimeo company website can be refunded by Vimeo.
Once you have determined that your purchase is eligible for a refund, you can proceed with the request process.
The first step to requesting a refund is to navigate to the Vimeo website. Then, scroll all the way down to the bottom of the homepage until you see the lower navigation bar.
From the navigation bar, locate the "Resources" heading. Then, find and select the "Help Center" hyperlink.
You will then be transferred to the Vimeo Help Center.
Once you have arrived at the Vimeo Help Center, located the "Contact Us" hyperlink at the top of the page, next to the main page heading.
A pop-up help window should appear in the bottom right-hand corner of your page. Find the "Contact Us" hyperlink in the pop-up window and click on it.
Issuing a Vimeo refund request is faster if you are logged into your account. So, on the "Contact Support" page, click on the "Log In" hyperlink.
You will then be redirected to the login page. Enter your email address and password and select the green "Log In With Email" button.
Now that you have logged in, you can go ahead and contact the Vimeo team with your refund request.
Simply follow the prompts on the "Contact Support" page to apply for a refund. You will be required to select options from dropdown menus, so make sure to choose the relevant options for your situation.
Doing this will create a support ticket, and Vimeo will contact you in due course. Although response times can vary.
If after following these steps carefully you still are unsure of how to get in contact with Vimeo to request your refund, you can find the company's contact details on the GetHuman website.
After thousands of Vimeo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Vimeo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Vimeo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Vimeo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Vimeo? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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